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Case Studies
LiveChat overtakes phone as a main customer service tool at Media Temple
Overview
LiveChat overtakes phone as a main customer service tool at Media TempleText |
Application Infrastructure & Middleware - API Integration & Management | |
Telecommunications | |
Sales & Marketing | |
Software Design & Engineering Services | |
Operational Impact
LiveChat has become the main driver for customer communications at Media Temple, overtaking phone calls. | |
The chat function serves as a method of authentication for people in the Account Center, providing operators with more information about who they are talking to. | |
The implementation of LiveChat has allowed Media Temple to set a new standard in fast and precise communication with their customers. | |
Quantitative Benefit
Media Temple now receives more chats than phone calls during a normal week. | |
Over 100 agent accounts handle more than 2300 chats each week. | |