Vonage
Case Studies
Live Wire Revolutionizes Personal Finance with Vonage Video API
Overview
Live Wire Revolutionizes Personal Finance with Vonage Video APIVonage |
Platform as a Service (PaaS) - Application Development Platforms Sensors - Camera / Video Systems | |
Finance & Insurance Telecommunications | |
Leasing Finance Automation Time Sensitive Networking | |
Operational Impact
The implementation of Vonage's live video web and mobile SDKs has transformed Live Wire's service delivery. It has made it easy for customers to identify, connect, and engage with a financial professional in seconds. The service has proven to save users valuable time and money when preparing their taxes. The real-time video embedded seamlessly into the context of their service has enhanced the user experience, enabling users and advisers to share their screens, files, and collaborate together. This has not only improved customer satisfaction but also increased the efficiency of the tax preparation process. | |
Quantitative Benefit
The service saves users valuable time in preparing their taxes. | |
The average national spend on tax preparation is $261, while the average Live Wire customer spends just $153, indicating significant cost savings. | |