Case Studies LionShare Uses Pyramid Decision Intelligence Platform to Enhance Data-Driven Healthcare

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	LionShare Uses Pyramid Decision Intelligence Platform to Enhance Data-Driven Healthcare

LionShare Uses Pyramid Decision Intelligence Platform to Enhance Data-Driven Healthcare

Technology Category	Analytics & Modeling - Machine Learning Analytics & Modeling - Predictive Analytics Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Sales & Marketing
Services	Cloud Planning, Design & Implementation Services Data Science Services System Integration
Challenge	For over 20 years, LionShare has acted as a data aggregator, helping healthcare organizations get close and stay close to patients, prospective patients, and physicians in their communities. The company uses Customer Relationship Management (CRM), marketing campaigns, and analytics to overcome client challenges around complex services, and achieve continuity of care in an increasingly reactive healthcare landscape. To provide insights across the entire patient journey, and to encourage more data-driven decision making, LionShare looked to move beyond the limitations of its CRM system. Reports had to be rebuilt every time and exported, which was time-consuming and inefficient. LionShare wanted to automate the process and easily distribute reports in a much cleaner format. Several analytic solutions were considered, including Power BI, Qlik, and Tableau, but Pyramid won out because of its rich feature set, ease of use, and automation. Read More
About Customer	LionShare is a data aggregator that has been serving the healthcare industry for over 20 years. The company helps healthcare organizations get close and stay close to patients, prospective patients, and physicians in their communities. LionShare uses Customer Relationship Management (CRM), marketing campaigns, and analytics to overcome client challenges around complex services and achieve continuity of care in an increasingly reactive healthcare landscape. The company aims to provide insights across the entire patient journey and encourage more data-driven decision-making among its clients. LionShare's services are integral to the marketing and communication efforts of healthcare organizations, helping them engage with prospects and encourage the use of their services. Read More
Solution	LionShare opted for the cloud version of the Pyramid Decision Intelligence Platform, connecting it to Microsoft Azure SQL, the cloud-based warehouse that’s used to integrate data from a range of sources. Implementation was straightforward, with the only challenge being the adaptation of the company’s data model to make the most of the Pyramid Platform. At the backend, Pyramid’s ingestion process allowed for the transformation and standardization of data from various sources, including clinical, financial, online, and call centers. Naming conventions with marketing-friendly language were applied to help non-technical people become familiar with the new tool more quickly. At the frontend, sets of standardized dashboards were developed, some of which are directly accessible to clients. Pyramid’s platform is a component in LionShare’s customer-facing solution, as well as an internal analytic solution for analysts. The platform has become integral to the marketing and communication services that LionShare offers to clients, where the goal is to engage with prospects and encourage them to use their services. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Machine Learning

Analytics & Modeling - Predictive Analytics

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Sales & Marketing

Services

Cloud Planning, Design & Implementation Services

Data Science Services

System Integration

Challenge

For over 20 years, LionShare has acted as a data aggregator, helping healthcare organizations get close and stay close to patients, prospective patients, and physicians in their communities. The company uses Customer Relationship Management (CRM), marketing campaigns, and analytics to overcome client challenges around complex services, and achieve continuity of care in an increasingly reactive healthcare landscape. To provide insights across the entire patient journey, and to encourage more data-driven decision making, LionShare looked to move beyond the limitations of its CRM system. Reports had to be rebuilt every time and exported, which was time-consuming and inefficient. LionShare wanted to automate the process and easily distribute reports in a much cleaner format. Several analytic solutions were considered, including Power BI, Qlik, and Tableau, but Pyramid won out because of its rich feature set, ease of use, and automation.

About Customer

LionShare is a data aggregator that has been serving the healthcare industry for over 20 years. The company helps healthcare organizations get close and stay close to patients, prospective patients, and physicians in their communities. LionShare uses Customer Relationship Management (CRM), marketing campaigns, and analytics to overcome client challenges around complex services and achieve continuity of care in an increasingly reactive healthcare landscape. The company aims to provide insights across the entire patient journey and encourage more data-driven decision-making among its clients. LionShare's services are integral to the marketing and communication efforts of healthcare organizations, helping them engage with prospects and encourage the use of their services.

Solution

LionShare opted for the cloud version of the Pyramid Decision Intelligence Platform, connecting it to Microsoft Azure SQL, the cloud-based warehouse that’s used to integrate data from a range of sources. Implementation was straightforward, with the only challenge being the adaptation of the company’s data model to make the most of the Pyramid Platform. At the backend, Pyramid’s ingestion process allowed for the transformation and standardization of data from various sources, including clinical, financial, online, and call centers. Naming conventions with marketing-friendly language were applied to help non-technical people become familiar with the new tool more quickly. At the frontend, sets of standardized dashboards were developed, some of which are directly accessible to clients. Pyramid’s platform is a component in LionShare’s customer-facing solution, as well as an internal analytic solution for analysts. The platform has become integral to the marketing and communication services that LionShare offers to clients, where the goal is to engage with prospects and encourage them to use their services.

Impact #1	Time saved is a significant benefit, particularly for analysts who are freed up to focus on more valuable work instead of report building.
Impact #2	The platform democratizes data, making it simple and easy to use for non-analysts.
Impact #3	Pyramid adds another layer of data protection with rules that govern which servers, databases, and data models users can access.

Impact #1

Time saved is a significant benefit, particularly for analysts who are freed up to focus on more valuable work instead of report building.

Impact #2

The platform democratizes data, making it simple and easy to use for non-analysts.

Impact #3

Pyramid adds another layer of data protection with rules that govern which servers, databases, and data models users can access.

Benefit #1	Report compilation time reduced from 4-8 hours to a few minutes.
Benefit #2	Ability to create dozens of reports that are continuously updated.

Benefit #1

Report compilation time reduced from 4-8 hours to a few minutes.

Benefit #2

Ability to create dozens of reports that are continuously updated.

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Overview

LionShare Uses Pyramid Decision Intelligence Platform to Enhance Data-Driven Healthcare

Operational Impact

Quantitative Benefit