Lionbridge’s Revsourcesm Streamlines Drafting for the World’s Leading International Gas Turbine Manufacturer

A global aerospace and manufacturing leader sought to eliminate inefficiencies in its drafting change order process. Change orders processed through the existing model were time-consuming and irregular and required costly ad hoc efforts on the part of technical documentation professionals and engineers. With so much time spent administrating change orders, technical documentation professionals and engineers had little time to focus on their core responsibilities. With a clear picture of the problem, senior management set out to fix it. The decision was made to outsource the drafting change order process to a select group of 12 qualified vendors, and eventually narrow down to two. The expectation was that, through outsourcing, the company would reduce expenses by leveraging locally managed, globally operated labor resources, while freeing up domestic technical documentation professionals and engineers resources. To their surprise, many of the vendors were not able to deliver the promised cost and time savings, requiring endless training and extensive support. Of the 12, only Lionbridge remains, ranking highest in performance with impressive adaptability and earning an A+ through its unique RevSourceSM process.

The customer is a global leader in the aerospace and manufacturing industry, specifically focusing on gas turbine manufacturing. This company is renowned for its innovative engineering solutions and has a significant international presence. The company faced challenges in its drafting change order process, which was time-consuming and inefficient. The existing model required costly ad hoc efforts from technical documentation professionals and engineers, diverting their focus from core responsibilities. To address these inefficiencies, the company decided to outsource the drafting change order process, aiming to reduce expenses and free up internal resources. After evaluating 12 qualified vendors, the company found that only Lionbridge could meet their expectations, thanks to its unique RevSourceSM process.