Case Studies Lincoln Property Company Adopts Entrata Paperless Program for Enhanced Efficiency

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	Lincoln Property Company Adopts Entrata Paperless Program for Enhanced Efficiency

Lincoln Property Company Adopts Entrata Paperless Program for Enhanced Efficiency

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation Facility Management
Use Cases	Digital Twin Remote Asset Management Remote Control
Services	System Integration Training
Challenge	In 2015, Lincoln Property Company aimed to eliminate its reliance on physical leasing binders and rent drop boxes. Despite already utilizing several of Entrata’s paperless solutions, achieving a fully paperless operation across its 750+ properties in 28 states was a significant challenge. The launch of the Entrata Paperless Program provided Lincoln with the necessary marketing materials and training to promote paperless adoption across its portfolio. Read More
About Customer	Lincoln Property Company, headquartered in Dallas, Texas, manages over 202,000 units and operates a diverse portfolio of owned and fee-managed properties. The company is committed to leveraging innovative solutions to enhance operational efficiency and resident satisfaction. With a substantial presence across 28 states, Lincoln Property Company is a significant player in the real estate industry, continuously seeking ways to improve its services and streamline its operations. Read More
Solution	Lincoln Property Company embraced the Entrata Paperless Program, which included comprehensive training and customized marketing materials to promote the transition to paperless operations. The program emphasized the use of the ResidentPay app, which facilitated online payments and improved overall efficiency. Despite initial concerns from some staff members about the abrupt shift, Entrata’s education and training efforts helped alleviate these worries. The program's implementation involved sealing off night drops and encouraging residents to utilize the online payment options, significantly enhancing the adoption of digital solutions. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Facility Management

Use Cases

Digital Twin

Remote Asset Management

Remote Control

Services

System Integration

Training

Challenge

In 2015, Lincoln Property Company aimed to eliminate its reliance on physical leasing binders and rent drop boxes. Despite already utilizing several of Entrata’s paperless solutions, achieving a fully paperless operation across its 750+ properties in 28 states was a significant challenge. The launch of the Entrata Paperless Program provided Lincoln with the necessary marketing materials and training to promote paperless adoption across its portfolio.

About Customer

Lincoln Property Company, headquartered in Dallas, Texas, manages over 202,000 units and operates a diverse portfolio of owned and fee-managed properties. The company is committed to leveraging innovative solutions to enhance operational efficiency and resident satisfaction. With a substantial presence across 28 states, Lincoln Property Company is a significant player in the real estate industry, continuously seeking ways to improve its services and streamline its operations.

Solution

Lincoln Property Company embraced the Entrata Paperless Program, which included comprehensive training and customized marketing materials to promote the transition to paperless operations. The program emphasized the use of the ResidentPay app, which facilitated online payments and improved overall efficiency. Despite initial concerns from some staff members about the abrupt shift, Entrata’s education and training efforts helped alleviate these worries. The program's implementation involved sealing off night drops and encouraging residents to utilize the online payment options, significantly enhancing the adoption of digital solutions.

Impact #1	The paperless program is still being rolled out in various regions, with Lincoln Property Company achieving 80% paperless operations as of July 2016.
Impact #2	The move to paperless operations has significantly improved online payment adoption, making leasing office operations more efficient.
Impact #3	Customized marketing materials and training provided by Entrata have played a crucial role in promoting the paperless initiative and alleviating staff concerns.

Impact #1

The paperless program is still being rolled out in various regions, with Lincoln Property Company achieving 80% paperless operations as of July 2016.

Impact #2

The move to paperless operations has significantly improved online payment adoption, making leasing office operations more efficient.

Impact #3

Customized marketing materials and training provided by Entrata have played a crucial role in promoting the paperless initiative and alleviating staff concerns.

Benefit #1	Lincoln Property Company has seen a 25% increase in online payment adoption since the program's launch in 2015.
Benefit #2	Some properties have achieved up to a 99% enrollment rate in the online payment program.

Benefit #1

Lincoln Property Company has seen a 25% increase in online payment adoption since the program's launch in 2015.

Benefit #2

Some properties have achieved up to a 99% enrollment rate in the online payment program.

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Overview

Lincoln Property Company Adopts Entrata Paperless Program for Enhanced Efficiency

Operational Impact

Quantitative Benefit