DocuWare Case Studies LGC Hospitality

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	LGC Hospitality DocuWare

LGC Hospitality

DocuWare

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Professional Service
Applicable Functions	Human Resources
Use Cases	Regulatory Compliance Monitoring Remote Collaboration
Services	Cloud Planning, Design & Implementation Services
Challenge	LGC Hospitality, a leading hospitality staffing company, was facing challenges with their paper-based application and on-boarding process. The company processes paperwork for over 50,000 applicants a year and issues W2 forms for over 24,000 employees. Each employee had to fill out a 54-page application plus additional paperwork to set up payroll. The application was long and asked for the same information in several locations which candidates found frustrating. LGC staff had to spend a lot of time reviewing applications just to make sure every field was filled in and that every page had been signed. It was also very difficult managing, storing, and sharing this information internally, in addition to pulling information for audits. Read More
About Customer	Established in 2003, LGC Hospitality is a leading hospitality staffing company with over 26 offices across the USA. They help hotels, corporate dining companies, country clubs, hospital food services, special events centers, stadiums, caterers, schools and others to fill hospitality, hotel and restaurant positions. LGC provides temporary, temporary-to-hire, and career options at a variety of venues. Their mission is to ensure a positive experience for both candidates and clients by going above and beyond the expectations they have of staffing firms. LGC strives to make quality placements as a result of long-standing client and candidate relationships built on trust and honesty. Read More
Solution	LGC Hospitality implemented DocuWare Cloud to digitize and streamline their on-boarding workflow. The application and on-boarding process is now done through DocuWare via one online web form that contains fields from all their forms such as: Form W4 – Employee's Withholding Allowance Certificate, Form I9 – Employment Eligibility Verification, Direct Deposit, Emergency Contact Information, and others. The web form avoids redundant data entry by only asking for each piece of information one time and ensuring completeness by making some fields required. Once the information is entered and the web form has been signed, the data is used to create separate documents that are automatically stored in DocuWare. To simplify searches, branch offices and the corporate office each have their own filing cabinet, however, area and corporate managers have access to multiple cabinets. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Professional Service

Applicable Functions

Human Resources

Use Cases

Regulatory Compliance Monitoring

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

Challenge

LGC Hospitality, a leading hospitality staffing company, was facing challenges with their paper-based application and on-boarding process. The company processes paperwork for over 50,000 applicants a year and issues W2 forms for over 24,000 employees. Each employee had to fill out a 54-page application plus additional paperwork to set up payroll. The application was long and asked for the same information in several locations which candidates found frustrating. LGC staff had to spend a lot of time reviewing applications just to make sure every field was filled in and that every page had been signed. It was also very difficult managing, storing, and sharing this information internally, in addition to pulling information for audits.

About Customer

Established in 2003, LGC Hospitality is a leading hospitality staffing company with over 26 offices across the USA. They help hotels, corporate dining companies, country clubs, hospital food services, special events centers, stadiums, caterers, schools and others to fill hospitality, hotel and restaurant positions. LGC provides temporary, temporary-to-hire, and career options at a variety of venues. Their mission is to ensure a positive experience for both candidates and clients by going above and beyond the expectations they have of staffing firms. LGC strives to make quality placements as a result of long-standing client and candidate relationships built on trust and honesty.

Solution

LGC Hospitality implemented DocuWare Cloud to digitize and streamline their on-boarding workflow. The application and on-boarding process is now done through DocuWare via one online web form that contains fields from all their forms such as: Form W4 – Employee's Withholding Allowance Certificate, Form I9 – Employment Eligibility Verification, Direct Deposit, Emergency Contact Information, and others. The web form avoids redundant data entry by only asking for each piece of information one time and ensuring completeness by making some fields required. Once the information is entered and the web form has been signed, the data is used to create separate documents that are automatically stored in DocuWare. To simplify searches, branch offices and the corporate office each have their own filing cabinet, however, area and corporate managers have access to multiple cabinets.

Impact #1	Created a searchable database of employees
Impact #2	Reduced the time it takes to on-board a new employee
Impact #3	Gave the corporate office immediate access to all records, regardless of location

Impact #1

Created a searchable database of employees

Impact #2

Reduced the time it takes to on-board a new employee

Impact #3

Gave the corporate office immediate access to all records, regardless of location

Benefit #1	Reduced the application process time from 90 minutes to 30 minutes
Benefit #2	Increased the number of potential Work Opportunity Tax Credits due to timely submission of IRS Form 8850

Benefit #1

Reduced the application process time from 90 minutes to 30 minutes

Benefit #2

Increased the number of potential Work Opportunity Tax Credits due to timely submission of IRS Form 8850

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Overview

LGC Hospitality

Operational Impact

Quantitative Benefit