PTC Case Studies Lexmark teaches customers how to save money by printing less

	Lexmark teaches customers how to save money by printing less PTC

Lexmark teaches customers how to save money by printing less

PTC

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Education Healthcare & Hospitals
Applicable Functions	Procurement Sales & Marketing
Use Cases	Inventory Management Predictive Maintenance
Services	System Integration Training
Challenge	Lexmark, a leading printer and multifunction machine manufacturer, decided to exit the consumer inkjet business in 2012 to focus on the enterprise market. The company aimed to shift its focus towards software and services that could help customers save time and money. Lexmark's new strategy was more consultative, emphasizing complete solutions that reduce costs by maximizing the efficiency of networked workgroup-style printers and multifunction machines. However, this service-oriented strategy required real-time visibility into its global operation to offer service-level agreements that guarantee minimum downtime. Read More
About Customer	Lexmark is a global leader in the design and manufacture of printing and imaging products. The company sells its products in 170 countries, focusing on software, solutions, and services that help customers save time and money. Lexmark has expanded its market share in various industries, including banking, education, government, healthcare, and manufacturing, by adopting a more consultative approach and emphasizing complete solutions. The company is also designing new products that will support deep connectivity between hardware and software, allowing broad integration into the Internet of Things (IoT). Read More
Solution	To improve its service-oriented strategy, Lexmark relied on its long-term relationship with PTC. Lexmark uses PTC Planning software for process planning, inventory parts management, provisioning, forecasting, and other core business tasks. The software is integrated with Lexmark's other enterprise planning software, providing a single-instance view of the company's entire service operation and parts inventory. This improved access to information enables employees to proactively address issues and maintain customer satisfaction. Lexmark also uses a combination of industry experience and analytics to evaluate a customer's operation and determine how many multifunction printers (MFPs) it requires. The company promotes further savings by showing each company how to change user behavior and use its print-release feature to reduce unnecessary printing. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Education

Healthcare & Hospitals

Applicable Functions

Procurement

Sales & Marketing

Use Cases

Inventory Management

Predictive Maintenance

Services

System Integration

Training

Challenge

Lexmark, a leading printer and multifunction machine manufacturer, decided to exit the consumer inkjet business in 2012 to focus on the enterprise market. The company aimed to shift its focus towards software and services that could help customers save time and money. Lexmark's new strategy was more consultative, emphasizing complete solutions that reduce costs by maximizing the efficiency of networked workgroup-style printers and multifunction machines. However, this service-oriented strategy required real-time visibility into its global operation to offer service-level agreements that guarantee minimum downtime.

About Customer

Lexmark is a global leader in the design and manufacture of printing and imaging products. The company sells its products in 170 countries, focusing on software, solutions, and services that help customers save time and money. Lexmark has expanded its market share in various industries, including banking, education, government, healthcare, and manufacturing, by adopting a more consultative approach and emphasizing complete solutions. The company is also designing new products that will support deep connectivity between hardware and software, allowing broad integration into the Internet of Things (IoT).

Solution

To improve its service-oriented strategy, Lexmark relied on its long-term relationship with PTC. Lexmark uses PTC Planning software for process planning, inventory parts management, provisioning, forecasting, and other core business tasks. The software is integrated with Lexmark's other enterprise planning software, providing a single-instance view of the company's entire service operation and parts inventory. This improved access to information enables employees to proactively address issues and maintain customer satisfaction. Lexmark also uses a combination of industry experience and analytics to evaluate a customer's operation and determine how many multifunction printers (MFPs) it requires. The company promotes further savings by showing each company how to change user behavior and use its print-release feature to reduce unnecessary printing.

Impact #1	Lexmark was able to offer service-level agreements that guarantee minimum downtime due to real-time visibility into its global operation.
Impact #2	The company was able to maintain large distribution centers along with hundreds of forward-stocking locations, providing an affordable way to distribute inventory while controlling overhead costs.
Impact #3	Lexmark was able to optimize the usage of multifunction printers (MFPs) by designing networked workgroups so the printers are used intensively, saving on space, utilities, supplies, and acquisition costs.

Impact #1

Lexmark was able to offer service-level agreements that guarantee minimum downtime due to real-time visibility into its global operation.

Impact #2

The company was able to maintain large distribution centers along with hundreds of forward-stocking locations, providing an affordable way to distribute inventory while controlling overhead costs.

Impact #3

Lexmark was able to optimize the usage of multifunction printers (MFPs) by designing networked workgroups so the printers are used intensively, saving on space, utilities, supplies, and acquisition costs.

Benefit #1	On many projects, customers can expect to save up to 50 percent on overall printing costs.

Benefit #1

On many projects, customers can expect to save up to 50 percent on overall printing costs.

Download PDF Version

Overview

Lexmark teaches customers how to save money by printing less

Operational Impact

Quantitative Benefit