Digital identity intelligence from LexisNexis® ThreatMetrix® enabled the operator to more accurately detect and block fraudulent applications for new mobile phones. LexisNexis Risk Solutions is integrated at key points in the application process, from when the customer first connects, to the credit agreement and payment of the mobile phone and/or contract. Leveraging digital identity intelligence, the telco was able to accurately identify high-risk and unusual behavior at new account registration. Using dynamic, behavioral history from the LexisNexis® Digital Identity Network®, the telco company was able to understand the trustworthiness of connecting users by analyzing such attributes as location, device and behavior anomalies. The telco also deployed digital identity intelligence in the second stage of the application process, using risk-based scoring to supplement additional credit verification checks. The holistic approach to detecting potentially fraudulent behavior at both new account registration and at the credit agreement, enables the telco company to detect and block potentially fraudulent behavior before a new contract is issued. The telco further leveraged LexisNexis Risk Solutions to pinpoint fraudsters using stolen credit credentials and block fraudulent payments. Once again tapping into crowdsourced intelligence from the LexisNexis Digital Identity Network, the telco company was able to identify and block payment methods associated with prior fraudulent activity, in one instance blocking a potential fraudster using multiple credit card credentials from one device. In addition, the ThreatMetrix solution was also integrated into the login page for user accounts across the telecommunication company. Good users could therefore be rated as trusted; not only does this reduce friction during the login process and protect against account takeover attacks, it also has the potential to streamline the application process for any future mobile phone contracts. The operator benefited from working collaboratively with LexisNexis® Risk Solutions, feeding back fraud data which was then immediately used to improve scores and risk assessment of transactions. By working together, fraud rejection rates were improved significantly, with referrals and false positives also reduced. In addition, the telco company was able to leverage historic data collected from transactions to see trends; new account IDs older than 60+ days from creation were found to have a low fraud rate, while pre-paid cards making initial payments were found to have a high fraud rate. These trends were used for rules optimization, further enhancing the scoring and assessment of transactions.
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