LogicMonitor Case Studies Lewan Technology Generates New Revenue with LogicMonitor

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	Lewan Technology Generates New Revenue with LogicMonitor LogicMonitor

Lewan Technology Generates New Revenue with LogicMonitor

LogicMonitor

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Oil & Gas Telecommunications
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Predictive Maintenance Real-Time Location System (RTLS) Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The transition from on-premises IT infrastructure to cloud-based infrastructure has changed the way service providers deliver value to their customers. The goal in a datacenter environment is to ensure IT resources stay up and running. Today’s service provider solves this challenge even when they are not directly managing many elements of the infrastructure—particularly with cloud resources. Service providers have to be efficient at troubleshooting—a task made more difficult by the diminishing direct control they have over IT infrastructure brought by the transition to the public cloud. In today’s environment, service providers are finding it imperative to have tools to collaborate with cloud providers and other partners, on whom their ability to deliver IT resources to their customers depends. Read More
About Customer	Lewan Technology is an award-winning IT service provider with nearly half a century of experience. The company is based in Denver and serves the Rocky Mountain region. Lewan Technology started with typewriters and calculators and has navigated through the sweeping shifts in the IT landscape. Today, the company focuses on selling Infrastructure as a Service (IaaS) and associated services. Lewan Technology has managed to stay relevant and competitive by adapting to the changing needs of the IT industry. The company has a strong reputation for delivering high-quality office technology solutions and IT support to its customers. Read More
Solution	Lewan is using LogicMonitor to make the evolving role of service providers easier. With LogicMonitor dashboards that can be shared freely with partners, including cloud providers and telecoms, Lewan can diagnose infrastructure problems efficiently. With this level of visibility and the ability to share views into the whole IT infrastructure with relevant partners, Lewan is maximizing the efficiency of troubleshooting in the challenging cloud environment, and has recovered a proactive role. Lewan established the Monitoring as a Service model to monetize monitoring and round out its portfolio. “For us, Monitoring as a Service means we take care of the installation of LogicMonitor and tune it to your use cases, but the alerting goes to you, the customer,” says Wray Smith. “LogicMonitor was the product that enabled us to do that, because of its service provider-friendly pricing model. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Oil & Gas

Telecommunications

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The transition from on-premises IT infrastructure to cloud-based infrastructure has changed the way service providers deliver value to their customers. The goal in a datacenter environment is to ensure IT resources stay up and running. Today’s service provider solves this challenge even when they are not directly managing many elements of the infrastructure—particularly with cloud resources. Service providers have to be efficient at troubleshooting—a task made more difficult by the diminishing direct control they have over IT infrastructure brought by the transition to the public cloud. In today’s environment, service providers are finding it imperative to have tools to collaborate with cloud providers and other partners, on whom their ability to deliver IT resources to their customers depends.

About Customer

Lewan Technology is an award-winning IT service provider with nearly half a century of experience. The company is based in Denver and serves the Rocky Mountain region. Lewan Technology started with typewriters and calculators and has navigated through the sweeping shifts in the IT landscape. Today, the company focuses on selling Infrastructure as a Service (IaaS) and associated services. Lewan Technology has managed to stay relevant and competitive by adapting to the changing needs of the IT industry. The company has a strong reputation for delivering high-quality office technology solutions and IT support to its customers.

Solution

Lewan is using LogicMonitor to make the evolving role of service providers easier. With LogicMonitor dashboards that can be shared freely with partners, including cloud providers and telecoms, Lewan can diagnose infrastructure problems efficiently. With this level of visibility and the ability to share views into the whole IT infrastructure with relevant partners, Lewan is maximizing the efficiency of troubleshooting in the challenging cloud environment, and has recovered a proactive role. Lewan established the Monitoring as a Service model to monetize monitoring and round out its portfolio. “For us, Monitoring as a Service means we take care of the installation of LogicMonitor and tune it to your use cases, but the alerting goes to you, the customer,” says Wray Smith. “LogicMonitor was the product that enabled us to do that, because of its service provider-friendly pricing model.

Impact #1	Lewan has drastically reduced time spent on routine problems, reserving service manpower for more critical and complex issues.
Impact #2	Customers also get visibility into how their service requests are being handled and can see issue resolution in real time, assuring them their requests are being handled promptly and thoroughly.
Impact #3	Lewan has architected a service offering around LogicMonitor, tailored to specific tasks and audiences.

Impact #1

Lewan has drastically reduced time spent on routine problems, reserving service manpower for more critical and complex issues.

Impact #2

Customers also get visibility into how their service requests are being handled and can see issue resolution in real time, assuring them their requests are being handled promptly and thoroughly.

Impact #3

Lewan has architected a service offering around LogicMonitor, tailored to specific tasks and audiences.

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Overview

Lewan Technology Generates New Revenue with LogicMonitor

Operational Impact