Arize AI
Case Studies
Leveraging Machine Learning for Enhanced Telecommunications Services: A Case Study of Spark New Zealand
Overview
Leveraging Machine Learning for Enhanced Telecommunications Services: A Case Study of Spark New ZealandArize AI |
Analytics & Modeling - Machine Learning Platform as a Service (PaaS) - Application Development Platforms | |
Equipment & Machinery Telecommunications | |
Procurement Product Research & Development | |
Predictive Maintenance Time Sensitive Networking | |
Data Science Services Training | |
Operational Impact
The implementation of machine learning and the adoption of the Arize platform have brought significant operational benefits to Spark New Zealand. The company has been able to move away from a reactive strategy to a more proactive approach in managing model performance. They can now monitor models and better understand and improve them, leading to enhanced customer understanding and service delivery. The company has also been able to tie model prediction to business return on investment or other key performance indicators (KPIs), ensuring that their machine learning initiatives are delivering tangible business value. Furthermore, the use of Arize has made it easier for the company to present technical material to a wider group of stakeholders, enhancing understanding and collaboration across the organization. | |
Quantitative Benefit
Improved marketing efficiency by almost sixteen percent year-on-year through in-house data capability. | |
Over 50 models in production running on a weekly or monthly basis. | |
Over 20 data scientists and machine learning engineers managing the models. | |