Fieldpoint Service Applications, Inc.
Case Studies
Leveraging Field Service Software for Enhanced IT Services
Overview
Leveraging Field Service Software for Enhanced IT ServicesFieldpoint Service Applications, Inc. |
Functional Applications - Computerized Maintenance Management Systems (CMMS) Robots - Wheeled Robots | |
Education Telecommunications | |
Field Services Maintenance | |
Inventory Management Personnel Tracking & Monitoring | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The implementation of Fieldpoint's field service management software has led to significant operational improvements for IT service providers. Bailiwick was able to automate their project management, reducing time demands on each project and enabling them to take on more deployments without needing additional resources. EvolvTec introduced the mobile field service app, providing their technicians with a tool to make them more efficient in the field while offering real-time updates on job status and more insight into asset management. Comm-Works was able to better manage their subcontractor-based workforce, reducing the time technicians spent on hold when calling into their call center. They also used the mobile application to deliver work orders, allowing subcontractors to input answers through the app and submit it back to the office, leading to a drastic reduction in call volume. | |
Quantitative Benefit
Bailiwick was able to handle over 40,000 equipment installations each year and manage more than 200,000 calls annually through their service desk. | |
EvolvTec was able to scale their business and make their workforce more productive in the field with the field service mobile app. | |
Comm-Works saw a drastic reduction in call volume with 70% of their technicians utilizing the mobile app. | |