CallRail Case Studies Leveraging CallRail for Enhanced Community Impact: A Case Study on Washoe County School District

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	Leveraging CallRail for Enhanced Community Impact: A Case Study on Washoe County School District CallRail

Leveraging CallRail for Enhanced Community Impact: A Case Study on Washoe County School District

CallRail

Technology Category	Analytics & Modeling - Real Time Analytics Robots - Wheeled Robots
Applicable Industries	Cities & Municipalities Telecommunications
Use Cases	Real-Time Location System (RTLS) Track & Trace of Assets
Challenge	Wylie Evanson, the executive director at the Family Resource Centers for Washoe County School District in Reno, Nevada, was facing a significant challenge in tracking incoming calls and managing the demand for resources across the district's five centers. The centers, which provide basic needs like food, clothing, shelter, hygiene, and other support to children and their families across the 116-school district, were not using any program to track incoming calls. The existing system involved either not tracking the calls or manually writing down the caller's name and phone number on a paper sheet. This lack of a systematic approach made it difficult to analyze call volumes, identify the location with the most clients, and determine the area with the highest need. The grantees were also interested in understanding the call patterns and the demand for resources. Read More
About Customer	The customer in this case study is the Family Resource Centers for Washoe County School District in Reno, Nevada. The centers are spread across five locations and provide basic needs like food, clothing, shelter, hygiene, and other support to children and their families across the 116-school district. The executive director of the centers is Wylie Evanson. The centers were facing challenges in tracking incoming calls and managing the demand for resources. They were also under pressure from grantees who wanted to understand the call patterns and the demand for resources. Read More
Solution	To address these challenges, the Family Resource Centers turned to CallRail, a call tracking system. CallRail's call flows made it easy to track the demand for resources. When clients called in, the system allowed the team to customize their name and number and track the services they were inquiring about. It also helped route them to the closest location based on their residence. CallRail's reporting and analytics feature provided real-time demand for resources, which was presented in an easy-to-understand graphical format. The team used reports like the Missed Calls report to identify families that were falling through the cracks and develop strategies for timely follow-up. The data from CallRail also gave the Family Resource Centers a competitive edge when writing reports and applying for grants. Furthermore, the Lead Center Mobile App from CallRail enabled the team to connect with their community in a more technologically advanced way, especially during the pandemic when remote schooling made it difficult to connect with students and their families. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Robots - Wheeled Robots

Applicable Industries

Cities & Municipalities

Telecommunications

Use Cases

Real-Time Location System (RTLS)

Track & Trace of Assets

Challenge

Wylie Evanson, the executive director at the Family Resource Centers for Washoe County School District in Reno, Nevada, was facing a significant challenge in tracking incoming calls and managing the demand for resources across the district's five centers. The centers, which provide basic needs like food, clothing, shelter, hygiene, and other support to children and their families across the 116-school district, were not using any program to track incoming calls. The existing system involved either not tracking the calls or manually writing down the caller's name and phone number on a paper sheet. This lack of a systematic approach made it difficult to analyze call volumes, identify the location with the most clients, and determine the area with the highest need. The grantees were also interested in understanding the call patterns and the demand for resources.

About Customer

The customer in this case study is the Family Resource Centers for Washoe County School District in Reno, Nevada. The centers are spread across five locations and provide basic needs like food, clothing, shelter, hygiene, and other support to children and their families across the 116-school district. The executive director of the centers is Wylie Evanson. The centers were facing challenges in tracking incoming calls and managing the demand for resources. They were also under pressure from grantees who wanted to understand the call patterns and the demand for resources.

Solution

To address these challenges, the Family Resource Centers turned to CallRail, a call tracking system. CallRail's call flows made it easy to track the demand for resources. When clients called in, the system allowed the team to customize their name and number and track the services they were inquiring about. It also helped route them to the closest location based on their residence. CallRail's reporting and analytics feature provided real-time demand for resources, which was presented in an easy-to-understand graphical format. The team used reports like the Missed Calls report to identify families that were falling through the cracks and develop strategies for timely follow-up. The data from CallRail also gave the Family Resource Centers a competitive edge when writing reports and applying for grants. Furthermore, the Lead Center Mobile App from CallRail enabled the team to connect with their community in a more technologically advanced way, especially during the pandemic when remote schooling made it difficult to connect with students and their families.

Impact #1	The implementation of CallRail brought about significant operational improvements for the Family Resource Centers. The system's real-time reporting and analytics made it easy for the staff to understand the demand for resources. The graphical representation of data helped them quickly grasp the situation and make informed decisions. The Missed Calls report was particularly useful in identifying families that were not getting the necessary support, enabling the team to develop strategies for timely follow-up. The data from CallRail also proved to be a valuable asset when writing reports and applying for grants, giving the centers a competitive edge. The Lead Center Mobile App from CallRail allowed the team to connect with their community in a more technologically advanced way, making them more accessible and agile in providing assistance. The app also enabled them to work seamlessly while conducting home visits and provided a convenient way for families to communicate with the Center.

Impact #1

The implementation of CallRail brought about significant operational improvements for the Family Resource Centers. The system's real-time reporting and analytics made it easy for the staff to understand the demand for resources. The graphical representation of data helped them quickly grasp the situation and make informed decisions. The Missed Calls report was particularly useful in identifying families that were not getting the necessary support, enabling the team to develop strategies for timely follow-up. The data from CallRail also proved to be a valuable asset when writing reports and applying for grants, giving the centers a competitive edge. The Lead Center Mobile App from CallRail allowed the team to connect with their community in a more technologically advanced way, making them more accessible and agile in providing assistance. The app also enabled them to work seamlessly while conducting home visits and provided a convenient way for families to communicate with the Center.

Benefit #1	Real-time tracking of demand for resources across five center locations
Benefit #2	Effective management of incoming calls across a 116-school district
Benefit #3	Enhanced ability to identify families falling through the cracks and develop strategies for timely follow-up

Benefit #1

Real-time tracking of demand for resources across five center locations

Benefit #2

Effective management of incoming calls across a 116-school district

Benefit #3

Enhanced ability to identify families falling through the cracks and develop strategies for timely follow-up

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Overview

Leveraging CallRail for Enhanced Community Impact: A Case Study on Washoe County School District

Operational Impact

Quantitative Benefit