RingCentral Case Studies Level 10 Enhances Communication and Customer Support with RingCentral

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	Level 10 Enhances Communication and Customer Support with RingCentral RingCentral

Level 10 Enhances Communication and Customer Support with RingCentral

RingCentral

Technology Category	Robots - Wheeled Robots Sensors - Level Sensors
Applicable Industries	Retail Telecommunications
Applicable Functions	Maintenance Procurement
Use Cases	Asset Lifecycle Management Retail Store Automation
Services	Hardware Design & Engineering Services System Integration
Challenge	Level 10, a leading IT service provider for the retail sector, was facing significant communication challenges due to their outdated PBX system. The company, which provides hardware procurement, software development, asset management, maintenance, and in-store technician support for retail businesses, was struggling with a system that was not only unreliable but also difficult to maintain. The PBX system was issued by multiple providers, leading to conflicts of interest and causing days of downtime. Furthermore, the system was not scalable. Each board could only accommodate 50 lines, and when space ran out, a new board had to be installed, costing both time and money. Additionally, the company's remote employees were forced to use their personal cell phones for business purposes, which was not ideal. Read More
About Customer	Level 10 is a leading IT service provider for the retail sector, offering a range of services including hardware procurement, software development, asset management, maintenance, and in-store technician support. The company also acts as an extension of retailers’ IT teams, assisting with technology and mobile deployments during store openings, closings, and remodeling projects. Founded in 2001 as TekservePOS, Level 10 has since rebranded and expanded its operations. The company has 120 employees dispersed between its headquarters in Hoffman Estates, Illinois, and other office locations in Connecticut, Washington, Florida, and Minnesota. Read More
Solution	Level 10 decided to switch to RingCentral, a robust business cloud phone system. This new system provided pre-configured phones that were ready to use as soon as they were plugged in, eliminating the need for additional boards and providing worry-free scalability. The RingCentral system also offered a solution for the company's remote workers, who could now use RingCentral Softphone or RingCentral’s mobile app to make and receive work calls, eliminating the need to use personal cell phones for business purposes. The system also came with additional features that the company found beneficial, such as electronic faxing, business SMS messages, and access to call logs. Each employee now had their own fax number, and the mobile app allowed them to make business calls while away from their desks without using their personal numbers. The access to call logs also improved customer support and sales, as it allowed the company to identify and address issues based on the amount of time customers spent on the phone with the support team. Read More Log in to view content
Contents

Technology Category

Robots - Wheeled Robots

Sensors - Level Sensors

Applicable Industries

Retail

Telecommunications

Applicable Functions

Maintenance

Procurement

Use Cases

Asset Lifecycle Management

Retail Store Automation

Services

Hardware Design & Engineering Services

System Integration

Challenge

Level 10, a leading IT service provider for the retail sector, was facing significant communication challenges due to their outdated PBX system. The company, which provides hardware procurement, software development, asset management, maintenance, and in-store technician support for retail businesses, was struggling with a system that was not only unreliable but also difficult to maintain. The PBX system was issued by multiple providers, leading to conflicts of interest and causing days of downtime. Furthermore, the system was not scalable. Each board could only accommodate 50 lines, and when space ran out, a new board had to be installed, costing both time and money. Additionally, the company's remote employees were forced to use their personal cell phones for business purposes, which was not ideal.

About Customer

Level 10 is a leading IT service provider for the retail sector, offering a range of services including hardware procurement, software development, asset management, maintenance, and in-store technician support. The company also acts as an extension of retailers’ IT teams, assisting with technology and mobile deployments during store openings, closings, and remodeling projects. Founded in 2001 as TekservePOS, Level 10 has since rebranded and expanded its operations. The company has 120 employees dispersed between its headquarters in Hoffman Estates, Illinois, and other office locations in Connecticut, Washington, Florida, and Minnesota.

Solution

Level 10 decided to switch to RingCentral, a robust business cloud phone system. This new system provided pre-configured phones that were ready to use as soon as they were plugged in, eliminating the need for additional boards and providing worry-free scalability. The RingCentral system also offered a solution for the company's remote workers, who could now use RingCentral Softphone or RingCentral’s mobile app to make and receive work calls, eliminating the need to use personal cell phones for business purposes. The system also came with additional features that the company found beneficial, such as electronic faxing, business SMS messages, and access to call logs. Each employee now had their own fax number, and the mobile app allowed them to make business calls while away from their desks without using their personal numbers. The access to call logs also improved customer support and sales, as it allowed the company to identify and address issues based on the amount of time customers spent on the phone with the support team.

Impact #1	Since switching to RingCentral, Level 10 has experienced significant improvements in its communication processes. The new system has eliminated the downtime and maintenance issues associated with the previous PBX system, providing a reliable and easy-to-use solution. The scalability of the RingCentral system has also eliminated the need for additional boards, saving both time and money. Remote workers now have a professional solution for making and receiving business calls, and the additional features such as electronic faxing, business SMS messages, and access to call logs have enhanced the company's operations. The access to call logs has particularly improved customer support and sales, enabling the company to proactively address issues and improve customer satisfaction.

Impact #1

Since switching to RingCentral, Level 10 has experienced significant improvements in its communication processes. The new system has eliminated the downtime and maintenance issues associated with the previous PBX system, providing a reliable and easy-to-use solution. The scalability of the RingCentral system has also eliminated the need for additional boards, saving both time and money. Remote workers now have a professional solution for making and receiving business calls, and the additional features such as electronic faxing, business SMS messages, and access to call logs have enhanced the company's operations. The access to call logs has particularly improved customer support and sales, enabling the company to proactively address issues and improve customer satisfaction.

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Overview

Level 10 Enhances Communication and Customer Support with RingCentral

Operational Impact