Dynatrace Case Studies Leeds Building Society strengthens financial services with Dynatrace

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	Leeds Building Society strengthens financial services with Dynatrace Dynatrace

Leeds Building Society strengthens financial services with Dynatrace

Dynatrace

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Root Cause Analysis & Diagnosis
Services	System Integration
Challenge	Leeds Building Society, a leading UK provider of savings accounts and mortgages, was facing challenges with its IT environment monitoring strategy. The existing strategy was outdated, overly manual, and relied on multiple tools that failed to provide clear insights into the cause of service issues. This made it difficult for the operations team to resolve problems before they impacted customers. The building society needed a modern observability solution that supported a unified monitoring strategy across its multigenerational stack, which included purpose-built data centres, third-party services, and cloud applications. Read More
About Customer	Leeds Building Society is a leading provider of savings accounts and mortgages in the United Kingdom. As a mutual society, it exists solely to serve the interests of its members. This means it needs to provide stable and reliable access to the services that customers rely on to invest in their future. The building society's previous strategy for monitoring its IT environment was no longer fit for purpose. It was overly manual and relied on multiple tools that failed to provide its operations team with clear insight into the cause of service issues. This made it difficult to resolve problems before they impacted customers. Read More
Solution	Leeds Building Society selected Dynatrace as their solution. Dynatrace provided immediate value and required less configuration compared to other solutions. With AIOps-powered insights from Dynatrace, the building society’s service operations teams could get precise answers about the source and cause of any issues before they interrupted services. They could even see the exact number of users affected. This allowed them to make more informed decisions about how to manage service issues. Dynatrace also helped Leeds Building Society reduce the number of incidents impacting customer and colleague experiences by identifying problems as they emerged. When problems did occur, Mean Time To Resolution (MTTR) was reduced by as much as five hours in some cases. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Root Cause Analysis & Diagnosis

Services

System Integration

Challenge

Leeds Building Society, a leading UK provider of savings accounts and mortgages, was facing challenges with its IT environment monitoring strategy. The existing strategy was outdated, overly manual, and relied on multiple tools that failed to provide clear insights into the cause of service issues. This made it difficult for the operations team to resolve problems before they impacted customers. The building society needed a modern observability solution that supported a unified monitoring strategy across its multigenerational stack, which included purpose-built data centres, third-party services, and cloud applications.

About Customer

Leeds Building Society is a leading provider of savings accounts and mortgages in the United Kingdom. As a mutual society, it exists solely to serve the interests of its members. This means it needs to provide stable and reliable access to the services that customers rely on to invest in their future. The building society's previous strategy for monitoring its IT environment was no longer fit for purpose. It was overly manual and relied on multiple tools that failed to provide its operations team with clear insight into the cause of service issues. This made it difficult to resolve problems before they impacted customers.

Solution

Leeds Building Society selected Dynatrace as their solution. Dynatrace provided immediate value and required less configuration compared to other solutions. With AIOps-powered insights from Dynatrace, the building society’s service operations teams could get precise answers about the source and cause of any issues before they interrupted services. They could even see the exact number of users affected. This allowed them to make more informed decisions about how to manage service issues. Dynatrace also helped Leeds Building Society reduce the number of incidents impacting customer and colleague experiences by identifying problems as they emerged. When problems did occur, Mean Time To Resolution (MTTR) was reduced by as much as five hours in some cases.

Impact #1	Improved reliability to deliver financial services customers can depend on
Impact #2	Optimized financial services experiences with AI-powered insights into user journeys
Impact #3	Precise answers reveal the impact of performance on user adoption, enabling closer collaboration to improve business outcomes

Impact #1

Improved reliability to deliver financial services customers can depend on

Impact #2

Optimized financial services experiences with AI-powered insights into user journeys

Impact #3

Precise answers reveal the impact of performance on user adoption, enabling closer collaboration to improve business outcomes

Benefit #1	Reduced MTTR by ~5 hours with real-time root cause analysis

Benefit #1

Reduced MTTR by ~5 hours with real-time root cause analysis

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Overview

Leeds Building Society strengthens financial services with Dynatrace

Operational Impact

Quantitative Benefit