Actian Case Studies Lechler Caps Customer Service with Actian-Powered ERP Solution

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	Lechler Caps Customer Service with Actian-Powered ERP Solution Actian

Lechler Caps Customer Service with Actian-Powered ERP Solution

Actian

Technology Category	Application Infrastructure & Middleware - Database Management & Storage Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Equipment & Machinery
Applicable Functions	Discrete Manufacturing Sales & Marketing
Use Cases	Manufacturing System Automation Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	Lechler GmbH, a German mid-sized company specializing in the manufacture of nozzles and custom spray technology solutions, needed to revamp its company-wide manufacturing technology solution. The company aimed to improve its business processes, enhance and extend its reporting options, and ensure flexibility in its database administration. The ultimate goal was to continuously improve customer service and minimize the time from order to delivery. Prior to the implementation of the new system, Lechler was working with a large data processing center which was very inflexible. Read More
About Customer	Lechler GmbH is a German mid-sized company with a global presence that specializes in the manufacture of nozzles and custom spray technology solutions. The company operates in four key areas of liquid distribution: agriculture, environmental technology, metallurgy, and general industry. Lechler delivers more than 30,000 standard products and also has the capability to manufacture custom orders. The company aims to apply state-of-the-art development and continuous process improvement to ensure quality deliverables. Industries served by Lechler include steel, pulp and paper processing, power plants, cement manufacturing, food processors, pharmaceutical facilities, chemical plants, wastewater treatment, and any manufacturing plant that needs to spray fluid or air. Read More
Solution	Lechler invested in a manufacturing resource planning (MRP) system from Planat GmbH built on Ingres Database, a leading relational database for business-critical applications and deployed on Red Hat Enterprise Linux. This business-critical database supports ERP applications that address all of Lechler’s key business requirements - process control, sales, marketing, and operational. The ERP system and Ingres Database became the core of Lechler's business, strengthening its business processes and reporting capabilities. All levels of employees, from executives to department heads to data entry personnel, use Ingres Database via the ERP system, accessing reports, tracking customer orders, and processing data according to each end user’s particular role. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Database Management & Storage

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Equipment & Machinery

Applicable Functions

Discrete Manufacturing

Sales & Marketing

Use Cases

Manufacturing System Automation

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

Lechler GmbH, a German mid-sized company specializing in the manufacture of nozzles and custom spray technology solutions, needed to revamp its company-wide manufacturing technology solution. The company aimed to improve its business processes, enhance and extend its reporting options, and ensure flexibility in its database administration. The ultimate goal was to continuously improve customer service and minimize the time from order to delivery. Prior to the implementation of the new system, Lechler was working with a large data processing center which was very inflexible.

About Customer

Lechler GmbH is a German mid-sized company with a global presence that specializes in the manufacture of nozzles and custom spray technology solutions. The company operates in four key areas of liquid distribution: agriculture, environmental technology, metallurgy, and general industry. Lechler delivers more than 30,000 standard products and also has the capability to manufacture custom orders. The company aims to apply state-of-the-art development and continuous process improvement to ensure quality deliverables. Industries served by Lechler include steel, pulp and paper processing, power plants, cement manufacturing, food processors, pharmaceutical facilities, chemical plants, wastewater treatment, and any manufacturing plant that needs to spray fluid or air.

Solution

Lechler invested in a manufacturing resource planning (MRP) system from Planat GmbH built on Ingres Database, a leading relational database for business-critical applications and deployed on Red Hat Enterprise Linux. This business-critical database supports ERP applications that address all of Lechler’s key business requirements - process control, sales, marketing, and operational. The ERP system and Ingres Database became the core of Lechler's business, strengthening its business processes and reporting capabilities. All levels of employees, from executives to department heads to data entry personnel, use Ingres Database via the ERP system, accessing reports, tracking customer orders, and processing data according to each end user’s particular role.

Impact #1	The ERP system and Ingres Database became essential parts of Lechler's global IT implementation.
Impact #2	The entire reporting for the users became much more efficient as they could run their own queries.
Impact #3	The efforts for the IT department to provide information was greatly reduced.

Impact #1

The ERP system and Ingres Database became essential parts of Lechler's global IT implementation.

Impact #2

The entire reporting for the users became much more efficient as they could run their own queries.

Impact #3

The efforts for the IT department to provide information was greatly reduced.

Benefit #1	The new system, powered by Ingres Database, enables Lechler to be at least 50% faster in responding to customers.

Benefit #1

The new system, powered by Ingres Database, enables Lechler to be at least 50% faster in responding to customers.

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Overview

Lechler Caps Customer Service with Actian-Powered ERP Solution

Operational Impact

Quantitative Benefit