NETSCOUT Case Studies Leading U.S.-based Healthcare Provider Ensures Successful UC Upgrade with NETSCOUT Monitoring Strategy

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	Leading U.S.-based Healthcare Provider Ensures Successful UC Upgrade with NETSCOUT Monitoring Strategy NETSCOUT

Leading U.S.-based Healthcare Provider Ensures Successful UC Upgrade with NETSCOUT Monitoring Strategy

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Remote Collaboration Remote Control
Services	System Integration Testing & Certification
Challenge	The healthcare provider was engaged in a major multi-year, multi-million dollar unified communications (UC) project. The IT team recognized that if the upgraded UC clusters were not fully tested under load, the system could be vulnerable to a range of failures, such as call drops and lack of dial-tone. Without real-time visibility and analysis in the production network, patient-impacting problems could persist far longer than would be acceptable. IT needed to verify and stress test the system in pre-production before go-live, to attain service assurance. A further goal was to put a solution in place that would allow IT to protect the performance of the new VoIP services post-deployment in the actual production environment. This solution would have to enable IT to proactively get ahead of issues before they impacted patients. At the same time, IT wanted to reduce number of vendors they manage, thereby reducing time lost to vendor finger pointing in its complex UC&C environments. Read More
About Customer	The customer is a leading U.S.-based healthcare provider that serves millions of patients with services from tens of thousands of physicians and nurses, and hundreds of thousands of employees at numerous hospitals and hundreds of medical and outpatient offices. Prompt, efficient and high-quality communication is a top priority, allowing the organization to deliver an exceptional patient experience. In an effort to ensure the highest quality communication performance for patients, doctors and employees, this healthcare provider engaged in a major multi-year, multi-million dollar unified communications (UC) project. Read More
Solution	The healthcare provider turned to NETSCOUT to support its UC upgrade objectives. nGeniusPULSE, a highly scalable application and network performance testing solution that uses active, synthetic tests to measure the availability and performance of services, was selected for pre-deployment testing to ensure the UC upgrade project would be successful. When combined with InfiniStreamNG™ appliances with patented Adaptive Service Intelligence™ (ASI) technology and nGenius® packet flow switches, the implementation of nGeniusPULSE was an integral part of the company’s enterprise-wide UC monitoring strategy. As a result of the NETSCOUT solutions, IT was able to conduct pre- and post-deployment analysis of the VoIP environment. In the lab setting, the UC cluster was tested, hitting it with hundreds of calls at a time to ensure it was configured properly and working according to design specifications. nGeniusPULSE supported this proactive approach to provide visibility into the expanded network and active synthetic testing offers early detection so IT is aware of potential problems before they escalate into issues that affect the patient experience. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Remote Collaboration

Remote Control

Services

System Integration

Testing & Certification

Challenge

The healthcare provider was engaged in a major multi-year, multi-million dollar unified communications (UC) project. The IT team recognized that if the upgraded UC clusters were not fully tested under load, the system could be vulnerable to a range of failures, such as call drops and lack of dial-tone. Without real-time visibility and analysis in the production network, patient-impacting problems could persist far longer than would be acceptable. IT needed to verify and stress test the system in pre-production before go-live, to attain service assurance. A further goal was to put a solution in place that would allow IT to protect the performance of the new VoIP services post-deployment in the actual production environment. This solution would have to enable IT to proactively get ahead of issues before they impacted patients. At the same time, IT wanted to reduce number of vendors they manage, thereby reducing time lost to vendor finger pointing in its complex UC&C environments.

About Customer

The customer is a leading U.S.-based healthcare provider that serves millions of patients with services from tens of thousands of physicians and nurses, and hundreds of thousands of employees at numerous hospitals and hundreds of medical and outpatient offices. Prompt, efficient and high-quality communication is a top priority, allowing the organization to deliver an exceptional patient experience. In an effort to ensure the highest quality communication performance for patients, doctors and employees, this healthcare provider engaged in a major multi-year, multi-million dollar unified communications (UC) project.

Solution

The healthcare provider turned to NETSCOUT to support its UC upgrade objectives. nGeniusPULSE, a highly scalable application and network performance testing solution that uses active, synthetic tests to measure the availability and performance of services, was selected for pre-deployment testing to ensure the UC upgrade project would be successful. When combined with InfiniStreamNG™ appliances with patented Adaptive Service Intelligence™ (ASI) technology and nGenius® packet flow switches, the implementation of nGeniusPULSE was an integral part of the company’s enterprise-wide UC monitoring strategy. As a result of the NETSCOUT solutions, IT was able to conduct pre- and post-deployment analysis of the VoIP environment. In the lab setting, the UC cluster was tested, hitting it with hundreds of calls at a time to ensure it was configured properly and working according to design specifications. nGeniusPULSE supported this proactive approach to provide visibility into the expanded network and active synthetic testing offers early detection so IT is aware of potential problems before they escalate into issues that affect the patient experience.

Impact #1	NETSCOUT has proven itself as the only company that can provide the full range of solutions necessary to support projects from inception through to operation.
Impact #2	nGeniusPULSE was instrumental in allowing IT to validate UC services before deployment under lab conditions.
Impact #3	When combined with the nGeniusONE platform, the NETSCOUT solutions offer proactive, realtime service assurance during and after deployment to a production environment, minimizing project failures and/or delays.

Impact #1

NETSCOUT has proven itself as the only company that can provide the full range of solutions necessary to support projects from inception through to operation.

Impact #2

nGeniusPULSE was instrumental in allowing IT to validate UC services before deployment under lab conditions.

Impact #3

When combined with the nGeniusONE platform, the NETSCOUT solutions offer proactive, realtime service assurance during and after deployment to a production environment, minimizing project failures and/or delays.

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Overview

Leading U.S.-based Healthcare Provider Ensures Successful UC Upgrade with NETSCOUT Monitoring Strategy

Operational Impact