NETSCOUT Case Studies Leading U.S. Bank Assures User Experience and VPN Performance During Critical Times

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	Leading U.S. Bank Assures User Experience and VPN Performance During Critical Times NETSCOUT

Leading U.S. Bank Assures User Experience and VPN Performance During Critical Times

NETSCOUT

Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Remote Asset Management
Services	System Integration
Challenge	The bank faced a significant challenge when the COVID-19 pandemic prompted management to instruct employees to work from home. This led to an unprecedented use of the bank's virtual private network (VPN), posing visibility and monitoring challenges for the IT team. As more employees and clients began to rely on digital platforms for their financial transactions, the bank's IT team had to ensure consistent, high-quality service delivery. The bank's financial livelihood became even more linked to its ability to successfully process online banking, bill-pay services, and other financial transactions that were now critically important for clients in financial need. Read More
About Customer	The customer is a U.S.-based bank that provides financial, insurance, investment, mortgage, and loan services to more than 70 million worldwide customers. The bank's employee base is technically savvy, leveraging a suite of business applications that in turn support the digital platforms increasingly preferred by clients for their financial transactions. The bank is a long-time nGeniusONE customer, with information technology (IT) teams across the business using NETSCOUT smart visibility and real-time analytics for proactive monitoring, troubleshooting, and service assurance across the business. Read More
Solution	The bank responded to these escalated business demands by leveraging their long-time business partnership with NETSCOUT. They used their pre-existing nGeniusONE views of network links and data center locations to plan appropriate bandwidth upgrades. They also evaluated earlier nGeniusONE analytics and reporting to identify those VPN architecture elements that needed similar network capacity enhancements. The bank strategically deployed purpose-built InfiniStreamNG (ISNG) appliances from the internet access links to the data center network core to support 100G speeds required for today's business transaction volumes. Read More Log in to view content
Contents

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

System Integration

Challenge

The bank faced a significant challenge when the COVID-19 pandemic prompted management to instruct employees to work from home. This led to an unprecedented use of the bank's virtual private network (VPN), posing visibility and monitoring challenges for the IT team. As more employees and clients began to rely on digital platforms for their financial transactions, the bank's IT team had to ensure consistent, high-quality service delivery. The bank's financial livelihood became even more linked to its ability to successfully process online banking, bill-pay services, and other financial transactions that were now critically important for clients in financial need.

About Customer

The customer is a U.S.-based bank that provides financial, insurance, investment, mortgage, and loan services to more than 70 million worldwide customers. The bank's employee base is technically savvy, leveraging a suite of business applications that in turn support the digital platforms increasingly preferred by clients for their financial transactions. The bank is a long-time nGeniusONE customer, with information technology (IT) teams across the business using NETSCOUT smart visibility and real-time analytics for proactive monitoring, troubleshooting, and service assurance across the business.

Solution

The bank responded to these escalated business demands by leveraging their long-time business partnership with NETSCOUT. They used their pre-existing nGeniusONE views of network links and data center locations to plan appropriate bandwidth upgrades. They also evaluated earlier nGeniusONE analytics and reporting to identify those VPN architecture elements that needed similar network capacity enhancements. The bank strategically deployed purpose-built InfiniStreamNG (ISNG) appliances from the internet access links to the data center network core to support 100G speeds required for today's business transaction volumes.

Impact #1	The bank was able to confidently move ahead with this critical upgrade within days of seeing the dramatic impacts of the pandemic.
Impact #2	The bank nimbly increased network bandwidth and VPN capacity to support increased digital transactions and remotely coordinated business services at a most critical time.
Impact #3	These decisive actions have not gone unnoticed in the global business community, with media coverage favorably disposed toward the bank's decisions to close branches to safeguard clients and employees.

Impact #1

The bank was able to confidently move ahead with this critical upgrade within days of seeing the dramatic impacts of the pandemic.

Impact #2

The bank nimbly increased network bandwidth and VPN capacity to support increased digital transactions and remotely coordinated business services at a most critical time.

Impact #3

These decisive actions have not gone unnoticed in the global business community, with media coverage favorably disposed toward the bank's decisions to close branches to safeguard clients and employees.

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Overview

Leading U.S. Bank Assures User Experience and VPN Performance During Critical Times

Operational Impact