Case Studies Leading Russian pharma sector player automates core business processes

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	Leading Russian pharma sector player automates core business processes

Leading Russian pharma sector player automates core business processes

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Pharmaceuticals
Applicable Functions	Business Operation Logistics & Transportation Quality Assurance
Use Cases	Inventory Management Predictive Maintenance Process Control & Optimization Remote Asset Management Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	In order to increase its efficiency, R-Pharm needed to centralize and make transparent its relationships with partners and customers. Additionally, the company required a solution to automate logistics and financial processes to comply with good manufacturing practice standards. Extensive market research was conducted to find a highly adaptable, productive, and user-friendly platform. The Microsoft Dynamics AX platform was selected for its innovative solutions and software products, meeting all required criteria. Read More
About Customer	R-Pharm is a high-tech Russian pharmaceutical manufacturer headquartered in Moscow. The company operates 70 branches in Russia and is active in 30 countries worldwide. R-Pharm focuses on the professional development of health specialists, providing patients with access to modern medicines, ensuring high-quality manufacturing standards, and conducting research projects aimed at improving human life quality. The company is committed to adopting the latest data storage and Business Intelligence technologies to enhance its operational efficiency. Read More
Solution	R-Pharm implemented Microsoft Dynamics CRM, Microsoft Dynamics AX, and Microsoft BI to create a unified business management solution. The project was executed by Navicon, a system integration specialist for the pharmaceutical industry. Navicon integrated several data flows from an obsolete custom-built ERP system and other sources, creating a unified decision support system connected to all accessible databases, including Microsoft SQL Server, CRM, and ERP. The results are sent to a reporting dashboard used daily by R-Pharm's top managers to gain insights into the company’s performance. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Pharmaceuticals

Applicable Functions

Business Operation

Logistics & Transportation

Quality Assurance

Use Cases

Inventory Management

Predictive Maintenance

Process Control & Optimization

Remote Asset Management

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

In order to increase its efficiency, R-Pharm needed to centralize and make transparent its relationships with partners and customers. Additionally, the company required a solution to automate logistics and financial processes to comply with good manufacturing practice standards. Extensive market research was conducted to find a highly adaptable, productive, and user-friendly platform. The Microsoft Dynamics AX platform was selected for its innovative solutions and software products, meeting all required criteria.

About Customer

R-Pharm is a high-tech Russian pharmaceutical manufacturer headquartered in Moscow. The company operates 70 branches in Russia and is active in 30 countries worldwide. R-Pharm focuses on the professional development of health specialists, providing patients with access to modern medicines, ensuring high-quality manufacturing standards, and conducting research projects aimed at improving human life quality. The company is committed to adopting the latest data storage and Business Intelligence technologies to enhance its operational efficiency.

Solution

R-Pharm implemented Microsoft Dynamics CRM, Microsoft Dynamics AX, and Microsoft BI to create a unified business management solution. The project was executed by Navicon, a system integration specialist for the pharmaceutical industry. Navicon integrated several data flows from an obsolete custom-built ERP system and other sources, creating a unified decision support system connected to all accessible databases, including Microsoft SQL Server, CRM, and ERP. The results are sent to a reporting dashboard used daily by R-Pharm's top managers to gain insights into the company’s performance.

Impact #1	The new system has directly accelerated business processes within the company.
Impact #2	Improved product quality through better process management.
Impact #3	Enhanced transparency and centralization of relationships with partners and customers.

Impact #1

The new system has directly accelerated business processes within the company.

Impact #2

Improved product quality through better process management.

Impact #3

Enhanced transparency and centralization of relationships with partners and customers.

Benefit #1	R-Pharm operates 70 branches in Russia and is active in 30 countries worldwide.
Benefit #2	The system supports business process management in over 70 Russian cities.
Benefit #3	Approximately 800 system users in total.

Benefit #1

R-Pharm operates 70 branches in Russia and is active in 30 countries worldwide.

Benefit #2

The system supports business process management in over 70 Russian cities.

Benefit #3

Approximately 800 system users in total.

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Overview

Leading Russian pharma sector player automates core business processes

Operational Impact

Quantitative Benefit