Broadcom
Case Studies
Leading Retail Bank Makes Mobile Pay For Their Customers
Overview
Leading Retail Bank Makes Mobile Pay For Their CustomersBroadcom |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management | |
Finance & Insurance | |
Business Operation | |
Software Design & Engineering Services | |
Operational Impact
With Apteligent’s mobile app intelligence data at their fingertips, the help desk specialists are able to provide tailored advice to users facing specific issues. | |
It also gives the bank the ability to proactively contact high-value customers that had bad mobile experiences. | |
Apteligent’s insights have become an integral part of the bank’s weekly customer experience reports. Every day, the team collates customer feedback from the call center, online banking, and the mobile app. Apteligent connect the dots, so that the team can proactively make improvements and improve the customer experience. | |
Quantitative Benefit
Their app’s overall crash rate has been reduced by 90%. | |