Software AG Case Studies Leading Israeli Mortgage Bank Modernizes IT Assets and Grows Market Share by 7%

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	Leading Israeli Mortgage Bank Modernizes IT Assets and Grows Market Share by 7% Software AG

Leading Israeli Mortgage Bank Modernizes IT Assets and Grows Market Share by 7%

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Real-Time Location System (RTLS) Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	Mizrahi Tefahot Bank, Israel’s fourth largest bank and the country’s largest mortgage bank, was facing stiff competition in the dynamic Israeli banking industry. The bank wanted to reach customers in new ways and offer custom-tailored products quickly and easily. However, the bank's legacy systems did not fit the bank’s ongoing business and legal requirements. The competition among banks was harsh and, in order to succeed, the bank had to change the way it handled customers and the products it offered. The bank’s IT infrastructure integrates core mainframe systems with applications running on open environments, such as Customer Relationship Management (CRM), optical archiving and Web-based applications. The bank clerk’s desktop included both 3270-emulation and .NET applications, requiring them to switch between screens while working with the customer. Read More
About Customer	Mizrahi Tefahot Bank is Israel’s fourth largest bank with approximately 3,500 employees and 110 branches. Considered the country’s largest mortgage bank, Mizrahi Tefahot manages one-third of Israeli housing loans. More than 300,000 households use the bank’s services. The bank also serves more than 100,000 deposit, savings and pension-fund customers. In addition to financing mortgages, Mizrahi Tefahot also handles mortgages financed by the state treasury valued at approximately 56 billion New Israeli Shekel (NIS). The bank's main focus is its customers and it aims to directly connect with them through various communications channels and offer them custom-tailored products quickly and easily. Read More
Solution	Mizrahi Tefahot Bank chose to develop its core business systems using Software AG’s Natural language, webMethods EntireX and webMethods ApplinX. The bank first developed a customer system to manage and optimize customer data from the core systems. The system has become the bank’s singular customer management resource. It’s written entirely in Natural and holds all relevant information on more than 750,000 customers while it maintains full connectivity with all other Mizrahi Tefahot Bank systems. Now users have a complete and encompassing view of each customer. The customer system utilizes an authorization process that allows bank employees to perform actions based on hierarchy and allows customers to utilize the advanced services the bank offers via the Web. Today, bank employees can receive any relevant detail required for issuing a loan in real-time, from connectivity to the government’s population registry, and this is fully integrated with all the other bank systems. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Real-Time Location System (RTLS)

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

Mizrahi Tefahot Bank, Israel’s fourth largest bank and the country’s largest mortgage bank, was facing stiff competition in the dynamic Israeli banking industry. The bank wanted to reach customers in new ways and offer custom-tailored products quickly and easily. However, the bank's legacy systems did not fit the bank’s ongoing business and legal requirements. The competition among banks was harsh and, in order to succeed, the bank had to change the way it handled customers and the products it offered. The bank’s IT infrastructure integrates core mainframe systems with applications running on open environments, such as Customer Relationship Management (CRM), optical archiving and Web-based applications. The bank clerk’s desktop included both 3270-emulation and .NET applications, requiring them to switch between screens while working with the customer.

About Customer

Mizrahi Tefahot Bank is Israel’s fourth largest bank with approximately 3,500 employees and 110 branches. Considered the country’s largest mortgage bank, Mizrahi Tefahot manages one-third of Israeli housing loans. More than 300,000 households use the bank’s services. The bank also serves more than 100,000 deposit, savings and pension-fund customers. In addition to financing mortgages, Mizrahi Tefahot also handles mortgages financed by the state treasury valued at approximately 56 billion New Israeli Shekel (NIS). The bank's main focus is its customers and it aims to directly connect with them through various communications channels and offer them custom-tailored products quickly and easily.

Solution

Mizrahi Tefahot Bank chose to develop its core business systems using Software AG’s Natural language, webMethods EntireX and webMethods ApplinX. The bank first developed a customer system to manage and optimize customer data from the core systems. The system has become the bank’s singular customer management resource. It’s written entirely in Natural and holds all relevant information on more than 750,000 customers while it maintains full connectivity with all other Mizrahi Tefahot Bank systems. Now users have a complete and encompassing view of each customer. The customer system utilizes an authorization process that allows bank employees to perform actions based on hierarchy and allows customers to utilize the advanced services the bank offers via the Web. Today, bank employees can receive any relevant detail required for issuing a loan in real-time, from connectivity to the government’s population registry, and this is fully integrated with all the other bank systems.

Impact #1	Time to market that’s three to five years faster than the competition
Impact #2	Customers can access services conveniently via the Web
Impact #3	Graphical user interfaces increase customer satisfaction

Impact #1

Time to market that’s three to five years faster than the competition

Impact #2

Customers can access services conveniently via the Web

Impact #3

Graphical user interfaces increase customer satisfaction

Benefit #1	Market share increased 7% since year 2000
Benefit #2	The Shoham system manages 400,000 active mortgages and 8,000 daily transactions spread across the bank’s 110 branches

Benefit #1

Market share increased 7% since year 2000

Benefit #2

The Shoham system manages 400,000 active mortgages and 8,000 daily transactions spread across the bank’s 110 branches

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Overview

Leading Israeli Mortgage Bank Modernizes IT Assets and Grows Market Share by 7%

Operational Impact

Quantitative Benefit