NETSCOUT Case Studies Leading Insurance Business Assures Quality User Experience With nGeniusONE

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	Leading Insurance Business Assures Quality User Experience With nGeniusONE NETSCOUT

Leading Insurance Business Assures Quality User Experience With nGeniusONE

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Remote Asset Management Remote Collaboration
Services	System Integration Training
Challenge	The insurance company was facing long-standing Unified Communications (UC) performance challenges, such as dropped calls, which frustrated both agents and IT employees. Their existing tools could not visualize the UC traffic traversing the infrastructure, and troubleshooting processes were resource-intensive and lengthy. The company needed a solution that could easily integrate into their existing business processes and technology environment without requiring significant architectural changes, extensive user training, or a major learning curve for generating UC monitor views, relevant reports, or troubleshooting workflows. Read More
About Customer	The customer is a national insurance company that operates as an intrinsic business segment of one of the world's largest insurers. The company is committed to local agencies and has responded to the COVID-19 pandemic by emphasizing remote insurance service options, including web portal, digital application, and contact center options. They also offered financial relief to their customers during this time, including a reverse payment program and reduced coverage costs to both residents and local businesses. Read More
Solution	The company deployed the NETSCOUT nGeniusONE Service Assurance performance analytics that met and surpassed their selection criteria. With nGeniusONE leveraging NETSCOUT Smart Data generated by software-based InfiniStreamNG and nGenius Packet Flow Switch (PFS) appliances, the IT team now has visibility into hybrid cloud and network environments. This includes their UC business application performance, insurance applications, and Microsoft Office 365 deployment. The solution also provided real-time UC monitoring, visibility and vendor-agnostic analysis of their insurance applications performance, business platform operations, VPN performance, and hybrid cloud deployment operations. The nGenius Visibility as a Service (nVaaS) program helped the IT team realize rapid deployment and quick Return on Investment (ROI). Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Remote Asset Management

Remote Collaboration

Services

System Integration

Training

Challenge

The insurance company was facing long-standing Unified Communications (UC) performance challenges, such as dropped calls, which frustrated both agents and IT employees. Their existing tools could not visualize the UC traffic traversing the infrastructure, and troubleshooting processes were resource-intensive and lengthy. The company needed a solution that could easily integrate into their existing business processes and technology environment without requiring significant architectural changes, extensive user training, or a major learning curve for generating UC monitor views, relevant reports, or troubleshooting workflows.

About Customer

The customer is a national insurance company that operates as an intrinsic business segment of one of the world's largest insurers. The company is committed to local agencies and has responded to the COVID-19 pandemic by emphasizing remote insurance service options, including web portal, digital application, and contact center options. They also offered financial relief to their customers during this time, including a reverse payment program and reduced coverage costs to both residents and local businesses.

Solution

The company deployed the NETSCOUT nGeniusONE Service Assurance performance analytics that met and surpassed their selection criteria. With nGeniusONE leveraging NETSCOUT Smart Data generated by software-based InfiniStreamNG and nGenius Packet Flow Switch (PFS) appliances, the IT team now has visibility into hybrid cloud and network environments. This includes their UC business application performance, insurance applications, and Microsoft Office 365 deployment. The solution also provided real-time UC monitoring, visibility and vendor-agnostic analysis of their insurance applications performance, business platform operations, VPN performance, and hybrid cloud deployment operations. The nGenius Visibility as a Service (nVaaS) program helped the IT team realize rapid deployment and quick Return on Investment (ROI).

Impact #1	The company met organizational goals for quickly deploying an easy-to-use service assurance solution that met their CapEx targets.
Impact #2	The software-based NETSCOUT ISNG and PFS appliances provide the end-to-end enterprise views that the IT teams had previously lacked for real-time monitoring and reporting.
Impact #3	The nGeniusONE platform allows the organization to consume real-time analytics and reporting without needing to become experts on NETSCOUT technology use.

Impact #1

The company met organizational goals for quickly deploying an easy-to-use service assurance solution that met their CapEx targets.

Impact #2

The software-based NETSCOUT ISNG and PFS appliances provide the end-to-end enterprise views that the IT teams had previously lacked for real-time monitoring and reporting.

Impact #3

The nGeniusONE platform allows the organization to consume real-time analytics and reporting without needing to become experts on NETSCOUT technology use.

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Overview

Leading Insurance Business Assures Quality User Experience With nGeniusONE

Operational Impact