Case Studies
Leading healthcare provider ensures a faster, more effective claims processing operation
Overview
Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Healthcare & Hospitals | |
Business Operation Quality Assurance | |
Predictive Maintenance Process Control & Optimization | |
Software Design & Engineering Services System Integration | |
Operational Impact
10,000 individual coaching sessions were conducted utilizing the data delivered through Mattersight’s application. | |
A 22% reduction in Idle Time reflected the fact that agents were now spending more of their workday in measurably productive activity—about 50 minutes more per agent each day. | |
Agents were processing claims significantly faster, leading to a 25% increase in claims processing efficiency. | |
Quantitative Benefit
22% reduction in Desktop Idle Time | |
25% increase in Claims Processing Efficiency | |