NETSCOUT Case Studies Leading Global Law Firm Assures Access to Information and Clients with nGenius Solution

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	Leading Global Law Firm Assures Access to Information and Clients with nGenius Solution NETSCOUT

Leading Global Law Firm Assures Access to Information and Clients with nGenius Solution

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Professional Service
Applicable Functions	Business Operation
Use Cases	Cybersecurity Remote Asset Management Remote Collaboration
Services	Software Design & Engineering Services System Integration
Challenge	The law firm, with its global presence and over 3,000 legal professionals, needed to maintain application and business service visibility across its geographically dispersed network. This included two data centers, 23 remote offices, and over 3,000 corporate users. The firm required fast, reliable access to information and clients on a 24/7 worldwide basis. They also needed to deploy a single, unified service management solution that captures, stores, retrieves, and analyzes network, application, and service delivery data. The firm's success was based on its ability to help clients consistently meet their legal and business objectives on a timely and cost-effective basis. Therefore, speed and uptime were critical to keeping clients happy and the staff fully productive. The firm also utilized several applications that assist in the storage, retrieval, and management of litigation materials. Information had to be readily available across the firm through the Internet, the corporate intranet, a networked litigation support system, and computerized databases of firm documents, library resources, and business intelligence systems. Read More
About Customer	The customer is a leading global law firm with over 3,000 legal professionals on staff, comprised of nearly 1,300 lawyers, and other legal specialists including patent agents, employee benefits advisors, regulatory scientists, and other specialists. These professionals serve clients from 23 offices across the globe. The firm provides comprehensive transactional, litigation, labor and employment, regulatory, and intellectual property legal services to clients across all major industries. The firm has earned the trust, confidence, and respect of some of the largest corporations in the world, including more than half of the Fortune 100 companies. The company not only retains its customers – more than 2,000 clients have been with the firm for over five years – it also attracts approximately 2,000 new clients and 20,000 new projects each year. In addition, the firm spends more than 90,000 hours on pro bono representations, at a value of tens of millions of dollars. Read More
Solution	The firm first purchased the nGenius solution in 2006. They started with a limited deployment to monitor the two data centers and quickly expanded coverage to several of the larger offices. They added the nGenius Integrated Agent for Cisco ISR software at the remaining smaller remote offices to provide end-to-end visibility of the global network, which assures business service continuity and optimal user experience across the entire firm. The nGenius Integrated Agent software is installed in Cisco ISR service modules. The nGenius Integrated Agent transforms a Cisco ISR into fully integrated NetScout Intelligent Data Sources that enables real-time deep packet analysis capabilities for the nGenius solution. The nGenius Integrated Agent seamlessly integrates with the nGenius solution and requires a minimal learning curve for operators. The network team uses the nGenius solution for a wide variety of management tasks, including effectively assuring the end-to-end performance of applications and services, accelerating problem diagnosis and troubleshooting, proactively monitoring service delivery instead of reacting to issues, and trending and planning for changes in capacity and usage. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Remote Asset Management

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Challenge

The law firm, with its global presence and over 3,000 legal professionals, needed to maintain application and business service visibility across its geographically dispersed network. This included two data centers, 23 remote offices, and over 3,000 corporate users. The firm required fast, reliable access to information and clients on a 24/7 worldwide basis. They also needed to deploy a single, unified service management solution that captures, stores, retrieves, and analyzes network, application, and service delivery data. The firm's success was based on its ability to help clients consistently meet their legal and business objectives on a timely and cost-effective basis. Therefore, speed and uptime were critical to keeping clients happy and the staff fully productive. The firm also utilized several applications that assist in the storage, retrieval, and management of litigation materials. Information had to be readily available across the firm through the Internet, the corporate intranet, a networked litigation support system, and computerized databases of firm documents, library resources, and business intelligence systems.

About Customer

The customer is a leading global law firm with over 3,000 legal professionals on staff, comprised of nearly 1,300 lawyers, and other legal specialists including patent agents, employee benefits advisors, regulatory scientists, and other specialists. These professionals serve clients from 23 offices across the globe. The firm provides comprehensive transactional, litigation, labor and employment, regulatory, and intellectual property legal services to clients across all major industries. The firm has earned the trust, confidence, and respect of some of the largest corporations in the world, including more than half of the Fortune 100 companies. The company not only retains its customers – more than 2,000 clients have been with the firm for over five years – it also attracts approximately 2,000 new clients and 20,000 new projects each year. In addition, the firm spends more than 90,000 hours on pro bono representations, at a value of tens of millions of dollars.

Solution

The firm first purchased the nGenius solution in 2006. They started with a limited deployment to monitor the two data centers and quickly expanded coverage to several of the larger offices. They added the nGenius Integrated Agent for Cisco ISR software at the remaining smaller remote offices to provide end-to-end visibility of the global network, which assures business service continuity and optimal user experience across the entire firm. The nGenius Integrated Agent software is installed in Cisco ISR service modules. The nGenius Integrated Agent transforms a Cisco ISR into fully integrated NetScout Intelligent Data Sources that enables real-time deep packet analysis capabilities for the nGenius solution. The nGenius Integrated Agent seamlessly integrates with the nGenius solution and requires a minimal learning curve for operators. The network team uses the nGenius solution for a wide variety of management tasks, including effectively assuring the end-to-end performance of applications and services, accelerating problem diagnosis and troubleshooting, proactively monitoring service delivery instead of reacting to issues, and trending and planning for changes in capacity and usage.

Impact #1	Optimized services delivery, applications, and network capabilities through better, more reliable network performance
Impact #2	Reduced downtime by accelerating problem resolution through efficient troubleshooting and proactive monitoring
Impact #3	Better leveraged existing infrastructure investments

Impact #1

Optimized services delivery, applications, and network capabilities through better, more reliable network performance

Impact #2

Reduced downtime by accelerating problem resolution through efficient troubleshooting and proactive monitoring

Impact #3

Better leveraged existing infrastructure investments

Benefit #1	Lower total cost of ownership for monitoring branch office performance

Benefit #1

Lower total cost of ownership for monitoring branch office performance

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Overview

Leading Global Law Firm Assures Access to Information and Clients with nGenius Solution

Operational Impact

Quantitative Benefit