Software AG Case Studies Leading GDPR Excellence with ARIS and Alfabet

Edit This Case Study Record

	Leading GDPR Excellence with ARIS and Alfabet Software AG

Leading GDPR Excellence with ARIS and Alfabet

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring Process Control & Optimization
Services	System Integration Software Design & Engineering Services
Challenge	Metro Bank, the first new mainstream bank in the U.K. in over a century, faced several challenges. As a newcomer in the field, it sought to balance well-established protocols related to process planning, optimization, and efficiency with the demands of savvy customers for excellent service and great products. The looming deadline for enforcement of the EU General Data Protection Regulation (GDPR) in early 2018 added to the pressure. In 2017, it was time to call in the experts, the ones with the best solutions in the business. With Software AG’s ARIS, the team mapped processes at an award-winning rate. Starting from manual, dispersed records, Metro Bank mapped more than 280 processes in less than a year—20 percent of which was regulatory. Over time, this extended to include more than 1000 new GDPR-specific models and 250 OCIR processes in ARIS. Read More
About Customer	Founded in 2010, Metro Bank PLC became the first new mainstream bank to go to market in the U.K. in more than 100 years. It has achieved phenomenal growth in a notoriously tricky market, mainly by acquiring customers from its rivals through focusing on the in-branch user experience. Just seven years from its founding, the bank’s 3,000 employees are responsible for assets of more than £21.7 billion a year. Metro Bank scaled these heights in such a short time by taking a laserlike focus on customer experience, for example, by opening on Sundays, launching its brick-and-mortar locations as retail-like stores rather than staid branches and measuring success based on customer experience. Read More
Solution	Metro Bank used Software AG’s ARIS and Alfabet solutions to tackle its challenges. ARIS allowed the bank to methodically document processes, plan strategically, identify gaps and dependencies, and implement robust change-control, governance and enterprise architecture management. Having embedded ARIS as an enterprise architecture capability, Metro Bank was in a great position to leverage the investment in order to comply with the GDPR requirements for data protection and privacy. Prior to this, the bank had no structured repository for its processes that consumed customer data and no way of linking data used to processes and applications. A year after getting started with ARIS, Metro Bank added Alfabet—which is proving key to the bank. The bank is building all its strategic IT roadmaps in Alfabet and has started to track application utilization across key customer services. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Process Control & Optimization

Services

System Integration

Software Design & Engineering Services

Challenge

Metro Bank, the first new mainstream bank in the U.K. in over a century, faced several challenges. As a newcomer in the field, it sought to balance well-established protocols related to process planning, optimization, and efficiency with the demands of savvy customers for excellent service and great products. The looming deadline for enforcement of the EU General Data Protection Regulation (GDPR) in early 2018 added to the pressure. In 2017, it was time to call in the experts, the ones with the best solutions in the business. With Software AG’s ARIS, the team mapped processes at an award-winning rate. Starting from manual, dispersed records, Metro Bank mapped more than 280 processes in less than a year—20 percent of which was regulatory. Over time, this extended to include more than 1000 new GDPR-specific models and 250 OCIR processes in ARIS.

About Customer

Founded in 2010, Metro Bank PLC became the first new mainstream bank to go to market in the U.K. in more than 100 years. It has achieved phenomenal growth in a notoriously tricky market, mainly by acquiring customers from its rivals through focusing on the in-branch user experience. Just seven years from its founding, the bank’s 3,000 employees are responsible for assets of more than £21.7 billion a year. Metro Bank scaled these heights in such a short time by taking a laserlike focus on customer experience, for example, by opening on Sundays, launching its brick-and-mortar locations as retail-like stores rather than staid branches and measuring success based on customer experience.

Solution

Metro Bank used Software AG’s ARIS and Alfabet solutions to tackle its challenges. ARIS allowed the bank to methodically document processes, plan strategically, identify gaps and dependencies, and implement robust change-control, governance and enterprise architecture management. Having embedded ARIS as an enterprise architecture capability, Metro Bank was in a great position to leverage the investment in order to comply with the GDPR requirements for data protection and privacy. Prior to this, the bank had no structured repository for its processes that consumed customer data and no way of linking data used to processes and applications. A year after getting started with ARIS, Metro Bank added Alfabet—which is proving key to the bank. The bank is building all its strategic IT roadmaps in Alfabet and has started to track application utilization across key customer services.

Impact #1	Established a governance paradigm
Impact #2	Supported enterprise architecture planning
Impact #3	Quickly mapped 280 manual processes

Impact #1

Established a governance paradigm

Impact #2

Supported enterprise architecture planning

Impact #3

Quickly mapped 280 manual processes

Benefit #1	Achieved first profitable year in 2017
Benefit #2	Attained record deposit growth of £15.7 bn in 2018

Benefit #1

Achieved first profitable year in 2017

Benefit #2

Attained record deposit growth of £15.7 bn in 2018

Download PDF Version

Overview

Leading GDPR Excellence with ARIS and Alfabet

Operational Impact

Quantitative Benefit