NETSCOUT Case Studies Leading Financial Maximizes NETSCOUT Service Edge Monitoring Across Multi-National Operations

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	Leading Financial Maximizes NETSCOUT Service Edge Monitoring Across Multi-National Operations NETSCOUT

Leading Financial Maximizes NETSCOUT Service Edge Monitoring Across Multi-National Operations

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - WiFi
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Remote Asset Management Remote Collaboration
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The company faced service edge visibility gaps due to business expansion and remote workforce transitions. These service edges included client edges, network edges, and data center service edges. The client edges were expanded virtual private network (VPN) and Citrix Virtual Desktop Infrastructure (VDI) deployments supporting thousands of financial services professionals who had moved from corporate facilities to work-from-home (WFH) environments. The network edges had expanded to include a corporate network added through an acquisition that needed to be merged with the company’s infrastructure. The data center service edges included an expanding mix of Equinix Co-located (Co-lo) facilities and an evolving on-premises operation. The IT team was also tasked with gaining better visibility into the company’s market data feeds environment and supporting a Security Operations need to leverage network packet capture to enhance their forensic analysis activities. Read More
About Customer	The customer is a company that has provided trusted financial services guidance to their institutional and individual investors for nearly a century. Even in a challenging global service delivery environment, the company expanded financial operations across the COVID-19 period through a mix of organic growth and strategic acquisitions. For years, information technology (IT) “power users” have assured data center and network services performance by using NETSCOUT for real-time monitoring of business services in use at on-premises office locations. Read More
Solution	The company turned to NETSCOUT to address their service edge visibility challenges. They expanded their infrastructure monitoring approach to holistically visualize their expanded service edge environment, whether issues were occurring at the remote edge, network, or data center service edges. They relied on the nGeniusONE analysis of quality of service (QoS) markings to pinpoint whether an issue in this end-to-end service environment involved a network or WFH environment concern, a problem in the expanded Wi-Fi environment, or troubles with the unified communications environment supporting all employees. They addressed application performance issues reported by their remote office employees by deploying an InfiniStreamNG (ISNG) 2600 appliance that was purpose-built to capture network traffic packets at the remote network edge for real-time conversion into NETSCOUT smart data. They then leveraged this smart data in nGeniusONE service dashboard and service monitor workflows to quickly close out Help Desk tickets. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Networks & Connectivity - WiFi

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The company faced service edge visibility gaps due to business expansion and remote workforce transitions. These service edges included client edges, network edges, and data center service edges. The client edges were expanded virtual private network (VPN) and Citrix Virtual Desktop Infrastructure (VDI) deployments supporting thousands of financial services professionals who had moved from corporate facilities to work-from-home (WFH) environments. The network edges had expanded to include a corporate network added through an acquisition that needed to be merged with the company’s infrastructure. The data center service edges included an expanding mix of Equinix Co-located (Co-lo) facilities and an evolving on-premises operation. The IT team was also tasked with gaining better visibility into the company’s market data feeds environment and supporting a Security Operations need to leverage network packet capture to enhance their forensic analysis activities.

About Customer

The customer is a company that has provided trusted financial services guidance to their institutional and individual investors for nearly a century. Even in a challenging global service delivery environment, the company expanded financial operations across the COVID-19 period through a mix of organic growth and strategic acquisitions. For years, information technology (IT) “power users” have assured data center and network services performance by using NETSCOUT for real-time monitoring of business services in use at on-premises office locations.

Solution

The company turned to NETSCOUT to address their service edge visibility challenges. They expanded their infrastructure monitoring approach to holistically visualize their expanded service edge environment, whether issues were occurring at the remote edge, network, or data center service edges. They relied on the nGeniusONE analysis of quality of service (QoS) markings to pinpoint whether an issue in this end-to-end service environment involved a network or WFH environment concern, a problem in the expanded Wi-Fi environment, or troubles with the unified communications environment supporting all employees. They addressed application performance issues reported by their remote office employees by deploying an InfiniStreamNG (ISNG) 2600 appliance that was purpose-built to capture network traffic packets at the remote network edge for real-time conversion into NETSCOUT smart data. They then leveraged this smart data in nGeniusONE service dashboard and service monitor workflows to quickly close out Help Desk tickets.

Impact #1	The company was able to monitor hop-by-hop application, network, and UC transaction processing.
Impact #2	The company was able to overcome service delivery obstacles without adversely impacting their investor community.
Impact #3	The company was able to maximize their return on investment by turning to a single vendor to address these collective service edge visibility challenges.

Impact #1

The company was able to monitor hop-by-hop application, network, and UC transaction processing.

Impact #2

The company was able to overcome service delivery obstacles without adversely impacting their investor community.

Impact #3

The company was able to maximize their return on investment by turning to a single vendor to address these collective service edge visibility challenges.

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Overview

Leading Financial Maximizes NETSCOUT Service Edge Monitoring Across Multi-National Operations

Operational Impact