NETSCOUT Case Studies Leading Energy Company Powers Overnight Transition to Remote Business Operations With NETSCOUT

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	Leading Energy Company Powers Overnight Transition to Remote Business Operations With NETSCOUT NETSCOUT

Leading Energy Company Powers Overnight Transition to Remote Business Operations With NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Utilities
Applicable Functions	Business Operation
Use Cases	Remote Asset Management Remote Collaboration
Services	System Integration
Challenge	The leading U.S. energy company faced a significant challenge when the COVID-19 pandemic hit. The company had to send home 13,000 workers in response to government stay-at-home work orders. This sudden shift to remote work posed a significant challenge to the company's IT infrastructure, particularly its virtual private network (VPN) which had to support a much larger remote user base. The company needed to ensure uninterrupted power delivery to its customers during this critical period. The company's ability to provide uninterrupted energy was crucial, especially for hospitals and other essential services. Read More
About Customer	The customer is a leading U.S. energy company that powers one of the country’s most-populated technology, financial, and business regions. Their power grid supports first responders, hospitals, local universities, hotels, and other commercial destinations. The company employs 13,000 people and is committed to embracing digital transformation to enhance power distribution and reduce costs, reducing greenhouse gas emissions, and increasing charitable efforts in the communities they serve. The company has been using the NETSCOUT nGeniusONE Service Assurance platform to help their IT organization deliver reliable business services to their front-line field workers and Call Center agents. Read More
Solution	The company relied on their existing nGeniusONE analytics workflows and deployed InfiniStreamNG (ISNG) appliances to meet the challenge. The IT team was able to visualize VPN traffic increases and monitor any associated impact on network, application, or business service performance, as well as performance degradations to user experience. They were also able to view the performance of two different Internet Service Providers (ISPs) operating from two different company Data Centers and generate executive reporting to validate VPN performance to leadership. Local NETSCOUT personnel played an important role in assisting these efforts, collaborating with their IT peers in the days preceding the work-at-home directives to establish a number of VPN-centric views and reports to validate service performance. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Utilities

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Remote Collaboration

Services

System Integration

Challenge

The leading U.S. energy company faced a significant challenge when the COVID-19 pandemic hit. The company had to send home 13,000 workers in response to government stay-at-home work orders. This sudden shift to remote work posed a significant challenge to the company's IT infrastructure, particularly its virtual private network (VPN) which had to support a much larger remote user base. The company needed to ensure uninterrupted power delivery to its customers during this critical period. The company's ability to provide uninterrupted energy was crucial, especially for hospitals and other essential services.

About Customer

The customer is a leading U.S. energy company that powers one of the country’s most-populated technology, financial, and business regions. Their power grid supports first responders, hospitals, local universities, hotels, and other commercial destinations. The company employs 13,000 people and is committed to embracing digital transformation to enhance power distribution and reduce costs, reducing greenhouse gas emissions, and increasing charitable efforts in the communities they serve. The company has been using the NETSCOUT nGeniusONE Service Assurance platform to help their IT organization deliver reliable business services to their front-line field workers and Call Center agents.

Solution

The company relied on their existing nGeniusONE analytics workflows and deployed InfiniStreamNG (ISNG) appliances to meet the challenge. The IT team was able to visualize VPN traffic increases and monitor any associated impact on network, application, or business service performance, as well as performance degradations to user experience. They were also able to view the performance of two different Internet Service Providers (ISPs) operating from two different company Data Centers and generate executive reporting to validate VPN performance to leadership. Local NETSCOUT personnel played an important role in assisting these efforts, collaborating with their IT peers in the days preceding the work-at-home directives to establish a number of VPN-centric views and reports to validate service performance.

Impact #1	The company was able to deliver high-quality energy services during the pandemic without any noticeable disruption to its customers.
Impact #2	The company was able to seamlessly transition company operations to a largely remote workforce nearly overnight.
Impact #3	The IT team was able to identify and successfully troubleshoot issues in remote voice and video performance without adversely impacting the business or their customers.

Impact #1

The company was able to deliver high-quality energy services during the pandemic without any noticeable disruption to its customers.

Impact #2

The company was able to seamlessly transition company operations to a largely remote workforce nearly overnight.

Impact #3

The IT team was able to identify and successfully troubleshoot issues in remote voice and video performance without adversely impacting the business or their customers.

Benefit #1	The company was able to maintain business service continuity throughout the remote operations transition.
Benefit #2	The company was able to ensure energy services availability for residents and businesses during the pandemic period.

Benefit #1

The company was able to maintain business service continuity throughout the remote operations transition.

Benefit #2

The company was able to ensure energy services availability for residents and businesses during the pandemic period.

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Overview

Leading Energy Company Powers Overnight Transition to Remote Business Operations With NETSCOUT

Operational Impact

Quantitative Benefit