NETSCOUT
Case Studies
Leading Contact Center Improves Voice Service Reliability with Transformative Visibility
Overview
Leading Contact Center Improves Voice Service Reliability with Transformative VisibilityNETSCOUT |
Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Network Management & Analysis Software | |
Telecommunications | |
Business Operation | |
System Integration | |
Operational Impact
Improved overall success and effectiveness of downstream tools with accurate, persistent network traffic distribution | |
Reduced packet drops, while generating duplicate network packets by using passive taps with a 1-by-3 configuration | |
Reduced interlink traffic volume by using advanced nGenius packet flow switch filtering based on Boolean logic | |
Quantitative Benefit
Reduced CAPEX | |
Improved SLA compliance | |