Gathr
Case Studies
Leading Cable TV and Telecom Provider Enhances Customer Experience with A Customer 360 View Using Gathr
Overview
Leading Cable TV and Telecom Provider Enhances Customer Experience with A Customer 360 View Using GathrGathr |
Analytics & Modeling - Machine Learning Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics | |
Telecommunications | |
Sales & Marketing | |
Predictive Maintenance Real-Time Location System (RTLS) | |
Data Science Services System Integration | |
Operational Impact
Gathr enables monitoring and tracking of agent calls in real-time through call analytics, dashboards, and alerts. | |
Streaming event data from error reports are analyzed in real-time to detect how many customers are facing errors. | |
Gathr enables real-time tracking of service usage and customer engagement levels. | |