Actian Case Studies Leading Auto Glass Company Lynx Services Finds Ingres Open Source Database Unbreakable

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	Leading Auto Glass Company Lynx Services Finds Ingres Open Source Database Unbreakable Actian

Leading Auto Glass Company Lynx Services Finds Ingres Open Source Database Unbreakable

Actian

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage
Applicable Industries	Automotive
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Fleet Management Track & Trace of Assets
Services	Data Science Services Software Design & Engineering Services
Challenge	Lynx Services, a market leader in auto glass claims management, required a high availability, transaction-processing oriented database solution that would enable it to process claims for its clients 24x7. The solution needed to be reliable, easy to use, and able to scale as the company grew. The company manages more than 3 million claims each year, processing three types of claims for insurance clients – auto glass claims, first notice of loss claims, and auto physical damage claims. The company needed a database that could handle this volume of transactions and provide high availability and quick transactional processing. Read More
About Customer	Lynx Services is a wholly owned subsidiary of Pittsburgh, Pennsylvania-based PPG Industries. It is the market leader in auto glass claims management, managing more than 3 million claims each year. Lynx Services processes three types of claims for insurance clients – auto glass claims, first notice of loss claims, and auto physical damage claims. The company coordinates the repair by obtaining coverage from the owner’s insurance company, assisting the insured with identifying an auto glass installer, and administering the invoicing and payment process. Read More
Solution	After evaluating the leading database solutions, Lynx Services selected the Ingres Database. The company transitioned to an open source version of the Ingres Database within the last year. The open source model allows Lynx Services to pay by the type of support they choose rather than by CPU. The company uses the Ingres ABF development tool for creating and maintaining its auto glass claims applications. The Ingres Database provides high availability, quick transactional processing, and an easy deployment language that helps Lynx Services manage more than 3 million claims annually. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Database Management & Storage

Applicable Industries

Automotive

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Fleet Management

Track & Trace of Assets

Services

Data Science Services

Software Design & Engineering Services

Challenge

Lynx Services, a market leader in auto glass claims management, required a high availability, transaction-processing oriented database solution that would enable it to process claims for its clients 24x7. The solution needed to be reliable, easy to use, and able to scale as the company grew. The company manages more than 3 million claims each year, processing three types of claims for insurance clients – auto glass claims, first notice of loss claims, and auto physical damage claims. The company needed a database that could handle this volume of transactions and provide high availability and quick transactional processing.

About Customer

Lynx Services is a wholly owned subsidiary of Pittsburgh, Pennsylvania-based PPG Industries. It is the market leader in auto glass claims management, managing more than 3 million claims each year. Lynx Services processes three types of claims for insurance clients – auto glass claims, first notice of loss claims, and auto physical damage claims. The company coordinates the repair by obtaining coverage from the owner’s insurance company, assisting the insured with identifying an auto glass installer, and administering the invoicing and payment process.

Solution

After evaluating the leading database solutions, Lynx Services selected the Ingres Database. The company transitioned to an open source version of the Ingres Database within the last year. The open source model allows Lynx Services to pay by the type of support they choose rather than by CPU. The company uses the Ingres ABF development tool for creating and maintaining its auto glass claims applications. The Ingres Database provides high availability, quick transactional processing, and an easy deployment language that helps Lynx Services manage more than 3 million claims annually.

Impact #1	The Ingres Database provides high availability and quick transactional processing, which are key benefits for Lynx Services.
Impact #2	The open source model gives Lynx Services access to innovations in the Ingres community, as open source developers create enhancements that all Ingres customers can access.
Impact #3	The Ingres Database is a very stable database for Lynx Services and they very rarely have any issues with it.

Impact #1

The Ingres Database provides high availability and quick transactional processing, which are key benefits for Lynx Services.

Impact #2

The open source model gives Lynx Services access to innovations in the Ingres community, as open source developers create enhancements that all Ingres customers can access.

Impact #3

The Ingres Database is a very stable database for Lynx Services and they very rarely have any issues with it.

Benefit #1	Lynx Services manages more than 3 million claims annually using the Ingres Database.
Benefit #2	More than 6,000 auto glass retailers depend on Lynx Services for electronic data interchange (EDI) transactions.

Benefit #1

Lynx Services manages more than 3 million claims annually using the Ingres Database.

Benefit #2

More than 6,000 auto glass retailers depend on Lynx Services for electronic data interchange (EDI) transactions.

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Overview

Leading Auto Glass Company Lynx Services Finds Ingres Open Source Database Unbreakable

Operational Impact

Quantitative Benefit