Intelex Case Studies Leading Airline Optimizes Incident Reporting and Risk Assessment with Intelex

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	Leading Airline Optimizes Incident Reporting and Risk Assessment with Intelex Intelex

Leading Airline Optimizes Incident Reporting and Risk Assessment with Intelex

Intelex

Technology Category	Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Aerospace
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Asset Health Management (AHM) Manufacturing System Automation Predictive Maintenance
Services	System Integration Training
Challenge	Virgin Atlantic Airways Limited (VAA) was looking to replace its separate and disparate incident reporting processes with a single streamlined application that could be accessed by anyone across the entire company. The company required a system that would present a single view of each incident report, allow incidents to be linked to real-time information on flights and employees via web services, and be able to populate certain fields based on that information. The system would also need to be flexible enough to capture varying incident data, where each department could manage its own types of incidents, but also where the incident outcomes, closing comments, causal factors, and all actions taken in relation to the incidents, could be maintained within a single record. Read More
About Customer	Virgin Atlantic Airways Limited (VAA) is one of the world’s leading long-haul airlines. It has seen over 65 million passengers, employs more than 9,000 people worldwide, and operates a modern, young fleet of 38 aircraft. Today, VAA flies to 30 destinations around the world from its main bases at London’s Heathrow and Gatwick Airports. The company’s main objective was to replace its separate and disparate incident reporting processes with a single streamlined application that could be accessed by anyone across the entire company. Read More
Solution	Intelex provided VAA with a 100% web-based system that can be accessed from anywhere, is completely configurable, and was able to provide VAA with what it was looking for, and more. The system includes modules for Audit Management and Standard Nonconformances (SNCR) to monitor aircraft, schedule maintenance, and launch defects; Document Control to maintain all checklists used by the auditors; Safety Hazards & Risks to proactively assess risks; capture and analyze incidents; track incidents based on activity type; measure estimated risk vs. actual risk; Local Safety Meetings and Training Management to track, manage, and report on all meetings, course details, and employee training histories; and iForms® System to build an unlimited number of iForm modules. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Asset Management Systems (EAM)

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Aerospace

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Asset Health Management (AHM)

Manufacturing System Automation

Predictive Maintenance

Services

System Integration

Training

Challenge

Virgin Atlantic Airways Limited (VAA) was looking to replace its separate and disparate incident reporting processes with a single streamlined application that could be accessed by anyone across the entire company. The company required a system that would present a single view of each incident report, allow incidents to be linked to real-time information on flights and employees via web services, and be able to populate certain fields based on that information. The system would also need to be flexible enough to capture varying incident data, where each department could manage its own types of incidents, but also where the incident outcomes, closing comments, causal factors, and all actions taken in relation to the incidents, could be maintained within a single record.

About Customer

Virgin Atlantic Airways Limited (VAA) is one of the world’s leading long-haul airlines. It has seen over 65 million passengers, employs more than 9,000 people worldwide, and operates a modern, young fleet of 38 aircraft. Today, VAA flies to 30 destinations around the world from its main bases at London’s Heathrow and Gatwick Airports. The company’s main objective was to replace its separate and disparate incident reporting processes with a single streamlined application that could be accessed by anyone across the entire company.

Solution

Intelex provided VAA with a 100% web-based system that can be accessed from anywhere, is completely configurable, and was able to provide VAA with what it was looking for, and more. The system includes modules for Audit Management and Standard Nonconformances (SNCR) to monitor aircraft, schedule maintenance, and launch defects; Document Control to maintain all checklists used by the auditors; Safety Hazards & Risks to proactively assess risks; capture and analyze incidents; track incidents based on activity type; measure estimated risk vs. actual risk; Local Safety Meetings and Training Management to track, manage, and report on all meetings, course details, and employee training histories; and iForms® System to build an unlimited number of iForm modules.

Impact #1	Streamlined incident reporting processes across the entire company
Impact #2	Enabled incidents to be linked to real-time information on flights and employees
Impact #3	Provided a single view of each incident report

Impact #1

Streamlined incident reporting processes across the entire company

Impact #2

Enabled incidents to be linked to real-time information on flights and employees

Impact #3

Provided a single view of each incident report

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Overview

Leading Airline Optimizes Incident Reporting and Risk Assessment with Intelex

Operational Impact