IBM
Case Studies
LDB Group: Using leading-edge text analytics to reveal customer insights that generate real business benefits
Overview
LDB Group: Using leading-edge text analytics to reveal customer insights that generate real business benefitsIBM |
Analytics & Modeling - Big Data Analytics Analytics & Modeling - Predictive Analytics | |
Automotive Consumer Goods | |
Business Operation Sales & Marketing | |
Data Science Services | |
Operational Impact
Introducing automation has dramatically accelerated analysis of the survey feedback. | |
The IBM solution enables LDB Group to analyze a greater number of surveys without hiring additional staff, paving the way for it to start offering customer satisfaction survey services to its other clients. | |
The software enables LDB Group to pinpoint any opportunities for enhancement. | |
Quantitative Benefit
Accelerates analysis of customer responses from satisfaction surveys from days to minutes. | |
Creates opportunities for LDB to attract new business, boosting revenue and market share. | |