NETSCOUT Case Studies Large U.S. Based Appliance Manufacturer Relies on NETSCOUT to Ensure Reliability of Customer Ordering Process

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	Large U.S. Based Appliance Manufacturer Relies on NETSCOUT to Ensure Reliability of Customer Ordering Process NETSCOUT

Large U.S. Based Appliance Manufacturer Relies on NETSCOUT to Ensure Reliability of Customer Ordering Process

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage
Applicable Functions	Discrete Manufacturing Sales & Marketing
Use Cases	Inventory Management Predictive Maintenance Supply Chain Visibility
Services	System Integration Testing & Certification
Challenge	The manufacturer faced challenges with outages in their customized order management application, which interfered with order processing, resulting in lost revenue and harm to customer experience. These service disruptions also triggered large financial penalties that had to be paid to the retailers. A single outage could easily trigger hundreds of thousands of dollars in penalties. Lacking remote site monitoring of its custom applications, IT faced significant delays in issue detection and its ability to triage across many remote locations. The IT team had to rely on users to report issues, putting them under tremendous pressure to assure availability and performance. Read More
About Customer	The customer is a leader in household appliances, offered under several brand names. They manufacture and distribute washing machines, refrigerators, water heaters, and air conditioners. The company is leading the industry in innovation and embracing the Internet of Things by revolutionizing digital connectivity and operations in many of its home products. This $6 billion manufacturing company employs more than 10,000 people across its southern US-based headquarters, multiple manufacturing sites and operating locations around the world. With multiple factories in the U.S. and R&D facilities worldwide, as well as point-of-sale (POS) ordering capabilities throughout stores in numerous large retail chains, connectivity is the lifeblood of this manufacturer’s business. Read More
Solution	To address the manufacturer’s critical application and network performance monitoring needs, they turned to NETSCOUT®. nGeniusONE and InfiniStream appliances were deployed to quickly identify, isolate and mitigate critical service issues before they impact the business. nGenius packet flow switches were used to feed network traffic to InfiniStream appliances and other analysis tools, giving IT the ability to continuously monitor the applications to ensure availability and performance. The NETSCOUT solution enabled the IT team to directly monitor three large manufacturing facilities and remotely monitor 32 distributed sites. This allowed IT to ensure the availability of the company’s central ordering application, which is utilized by thousands of stores and countless customers. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Database Management & Storage

Applicable Functions

Discrete Manufacturing

Sales & Marketing

Use Cases

Inventory Management

Predictive Maintenance

Supply Chain Visibility

Services

System Integration

Testing & Certification

Challenge

The manufacturer faced challenges with outages in their customized order management application, which interfered with order processing, resulting in lost revenue and harm to customer experience. These service disruptions also triggered large financial penalties that had to be paid to the retailers. A single outage could easily trigger hundreds of thousands of dollars in penalties. Lacking remote site monitoring of its custom applications, IT faced significant delays in issue detection and its ability to triage across many remote locations. The IT team had to rely on users to report issues, putting them under tremendous pressure to assure availability and performance.

About Customer

The customer is a leader in household appliances, offered under several brand names. They manufacture and distribute washing machines, refrigerators, water heaters, and air conditioners. The company is leading the industry in innovation and embracing the Internet of Things by revolutionizing digital connectivity and operations in many of its home products. This $6 billion manufacturing company employs more than 10,000 people across its southern US-based headquarters, multiple manufacturing sites and operating locations around the world. With multiple factories in the U.S. and R&D facilities worldwide, as well as point-of-sale (POS) ordering capabilities throughout stores in numerous large retail chains, connectivity is the lifeblood of this manufacturer’s business.

Solution

To address the manufacturer’s critical application and network performance monitoring needs, they turned to NETSCOUT®. nGeniusONE and InfiniStream appliances were deployed to quickly identify, isolate and mitigate critical service issues before they impact the business. nGenius packet flow switches were used to feed network traffic to InfiniStream appliances and other analysis tools, giving IT the ability to continuously monitor the applications to ensure availability and performance. The NETSCOUT solution enabled the IT team to directly monitor three large manufacturing facilities and remotely monitor 32 distributed sites. This allowed IT to ensure the availability of the company’s central ordering application, which is utilized by thousands of stores and countless customers.

Impact #1	Proactively monitor applications and the network, enabling IT to rapidly triage problems, thus assuring the availability and performance of numerous custom developed applications with a single solution.
Impact #2	Avoid costly outages to the order entry application used across distributed clients, while improving the customer experience.
Impact #3	Maintain efficiency, quality, and cost containment on production lines with service assurance for critical manufacturing services.

Impact #1

Proactively monitor applications and the network, enabling IT to rapidly triage problems, thus assuring the availability and performance of numerous custom developed applications with a single solution.

Impact #2

Avoid costly outages to the order entry application used across distributed clients, while improving the customer experience.

Impact #3

Maintain efficiency, quality, and cost containment on production lines with service assurance for critical manufacturing services.

Benefit #1	Avoidance of hundreds of thousands of dollars in penalties from outages.

Benefit #1

Avoidance of hundreds of thousands of dollars in penalties from outages.

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Overview

Large U.S. Based Appliance Manufacturer Relies on NETSCOUT to Ensure Reliability of Customer Ordering Process

Operational Impact

Quantitative Benefit