NETSCOUT Case Studies Large Fashion Retailer Turns to NETSCOUT to Reduce Application Slowdowns and Improve Customer Experience

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	Large Fashion Retailer Turns to NETSCOUT to Reduce Application Slowdowns and Improve Customer Experience NETSCOUT

Large Fashion Retailer Turns to NETSCOUT to Reduce Application Slowdowns and Improve Customer Experience

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Retail
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Retail Store Automation Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The large fashion retailer was facing frequent slowdowns and performance issues with critical applications, such as voice services and the company’s point-of-sale (POS) cash register application. With no real network monitoring tools in place, IT only became aware of service degradations and outages after end-users complained about the challenges they were experiencing accessing corporate resources. As a result, IT was failing to meet service level expectations (SLAs) with the company’s network of stores. In short, employee productivity suffered and there was potential impact to store revenue. IT needed to find a way to get ahead of these problems and gain visibility at the WAN edge and in stores to proactively uncover problems before they impacted the business. Read More
About Customer	The customer is a large fashion retailer that has been in business for nearly a century and operates hundreds of stores across the U.S. The company has earned an industry-wide reputation for style and service, providing value to shoppers with compelling apparel, cosmetics, and home furnishings, complemented by exceptional customer care. With tens of thousands of employees in stores and operations centers, one of the retailer’s top priorities is delivering the very best customer experience, whether in stores, online, or on the phone. Read More
Solution	To solve its application performance issues at its operations centers and across geographically disbursed store locations, this large retailer turned to NETSCOUT®. The nGeniusONE Service Assurance platform was implemented to provide much needed visibility into all network traffic at primary and backup datacenters. InfiniStreamNG appliances were supplemented with vSCOUT software-based instrumentation to extend visibility into the retailer’s virtualized environments. NETSCOUT provided a unified solution for monitoring networks, applications, and unified communications (UC) in a single platform. IT developed custom dashboards in nGeniusONE to gain vitally important at-a-glance views into the performance of all store locations and achieve rapid drilldown to application and network performance. With InfiniStreamNG appliances situated in the company’s primary and backup datacenters, IT developed service level visibility into critical applications such as VoIP, Office 365, Citrix, and their cash register software. IT extended that visibility by deploying vSCOUT software in their virtualized environment, to facilitate visibility into east-west traffic of key virtualized applications as well. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Retail

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Retail Store Automation

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The large fashion retailer was facing frequent slowdowns and performance issues with critical applications, such as voice services and the company’s point-of-sale (POS) cash register application. With no real network monitoring tools in place, IT only became aware of service degradations and outages after end-users complained about the challenges they were experiencing accessing corporate resources. As a result, IT was failing to meet service level expectations (SLAs) with the company’s network of stores. In short, employee productivity suffered and there was potential impact to store revenue. IT needed to find a way to get ahead of these problems and gain visibility at the WAN edge and in stores to proactively uncover problems before they impacted the business.

About Customer

The customer is a large fashion retailer that has been in business for nearly a century and operates hundreds of stores across the U.S. The company has earned an industry-wide reputation for style and service, providing value to shoppers with compelling apparel, cosmetics, and home furnishings, complemented by exceptional customer care. With tens of thousands of employees in stores and operations centers, one of the retailer’s top priorities is delivering the very best customer experience, whether in stores, online, or on the phone.

Solution

To solve its application performance issues at its operations centers and across geographically disbursed store locations, this large retailer turned to NETSCOUT®. The nGeniusONE Service Assurance platform was implemented to provide much needed visibility into all network traffic at primary and backup datacenters. InfiniStreamNG appliances were supplemented with vSCOUT software-based instrumentation to extend visibility into the retailer’s virtualized environments. NETSCOUT provided a unified solution for monitoring networks, applications, and unified communications (UC) in a single platform. IT developed custom dashboards in nGeniusONE to gain vitally important at-a-glance views into the performance of all store locations and achieve rapid drilldown to application and network performance. With InfiniStreamNG appliances situated in the company’s primary and backup datacenters, IT developed service level visibility into critical applications such as VoIP, Office 365, Citrix, and their cash register software. IT extended that visibility by deploying vSCOUT software in their virtualized environment, to facilitate visibility into east-west traffic of key virtualized applications as well.

Impact #1	Higher quality of customer experience in stores
Impact #2	Increased uptime and availability of essential store services such as POS application running on cash registers and Voice Services
Impact #3	Improved employee productivity, lower risk of lost sales & revenue

Impact #1

Higher quality of customer experience in stores

Impact #2

Increased uptime and availability of essential store services such as POS application running on cash registers and Voice Services

Impact #3

Improved employee productivity, lower risk of lost sales & revenue

Benefit #1	Significant reduction in mean-time-to-repair (MTTR)
Benefit #2	Dramatically improved visibility, speeding up SLA response times and reducing network slowdowns and disruptions

Benefit #1

Significant reduction in mean-time-to-repair (MTTR)

Benefit #2

Dramatically improved visibility, speeding up SLA response times and reducing network slowdowns and disruptions

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Overview

Large Fashion Retailer Turns to NETSCOUT to Reduce Application Slowdowns and Improve Customer Experience

Operational Impact

Quantitative Benefit