Infor Case Studies Large Diagnostics Company for Animal Health

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	Large Diagnostics Company for Animal Health Infor

Large Diagnostics Company for Animal Health

Infor

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Sales & Marketing
Services	System Integration
Challenge	The company, which sells diagnostic and medical equipment to veterinary offices and labs, as well as information management and EMR software, faced a challenge in integrated billing and financial reporting due to the diversity of its product lines and sales models. It struggled to measure customer value and product profitability across three different business units. The company aimed to deliver a simplified billing process so that each clinic, lab, or veterinary facility receives one bill, gain roll-up of revenue metrics as well as drill down across disparate sales channels, and understand lifetime value by customer. Read More
About Customer	The customer is a large diagnostics company that specializes in animal health. They offer a wide range of products and services, including diagnostic and medical equipment, information management software, and EMR software. They cater to veterinary offices and labs, providing them with the necessary tools and equipment for their operations. In addition, they also offer diagnostic kits for pet owners online with next-day delivery. Their business model is diverse, encompassing multiple sales models and both physical inventory and software. Read More
Solution	The company implemented Birst, a platform that automatically aggregates data into one model with a consistent view of metrics. This solution made it easy to add new data sources to the data model as the business scales. The implementation of Birst allowed the company to overcome the challenge of having data from multiple channels where a customer might reside in multiple different systems. It also provided finance users with high-level dashboards, as well as access to the data source and model to drill down. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Sales & Marketing

Services

System Integration

Challenge

The company, which sells diagnostic and medical equipment to veterinary offices and labs, as well as information management and EMR software, faced a challenge in integrated billing and financial reporting due to the diversity of its product lines and sales models. It struggled to measure customer value and product profitability across three different business units. The company aimed to deliver a simplified billing process so that each clinic, lab, or veterinary facility receives one bill, gain roll-up of revenue metrics as well as drill down across disparate sales channels, and understand lifetime value by customer.

About Customer

The customer is a large diagnostics company that specializes in animal health. They offer a wide range of products and services, including diagnostic and medical equipment, information management software, and EMR software. They cater to veterinary offices and labs, providing them with the necessary tools and equipment for their operations. In addition, they also offer diagnostic kits for pet owners online with next-day delivery. Their business model is diverse, encompassing multiple sales models and both physical inventory and software.

Solution

The company implemented Birst, a platform that automatically aggregates data into one model with a consistent view of metrics. This solution made it easy to add new data sources to the data model as the business scales. The implementation of Birst allowed the company to overcome the challenge of having data from multiple channels where a customer might reside in multiple different systems. It also provided finance users with high-level dashboards, as well as access to the data source and model to drill down.

Impact #1	End customer receives one bill rather than a bill from each division
Impact #2	Customer count and value easily calculated no matter how many locations the customer is attached to when purchasing

Impact #1

End customer receives one bill rather than a bill from each division

Impact #2

Customer count and value easily calculated no matter how many locations the customer is attached to when purchasing

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Overview

Large Diagnostics Company for Animal Health

Operational Impact