Case Studies
Lancaster General Health Patient Portal User Base Grows 211 Percent with LexisNexis® Identity Verification
Overview
Cybersecurity & Privacy - Identity & Authentication Management Functional Applications - Remote Monitoring & Control Systems | |
Healthcare & Hospitals | |
Business Operation | |
Regulatory Compliance Monitoring Remote Patient Monitoring | |
System Integration Training | |
Operational Impact
The benefits from this increased adoption of our patient portal are huge – both for us and our patients. For them, the patient experience has been enhanced, encouraging a strong relationship between the parties. | |
For us, we have furthered our eligibility for government subsidies thanks to closer alignment with MU requirements. | |
One of the important criteria of MU is to provide patients with access to lab results within a specific time period. Lancaster General Health is not just meeting the target, but significantly surpassing it. | |
Quantitative Benefit
Before implementing LexisNexis Identify Verification, Lancaster General Health had reached a flat line at 9,000 users of its online portal. It took three years to get there. | |
Once LexisNexis Identity Verification was in place, it took just eight months for the number to grow 211 percent to 28,000 users. | |
The health system has currently set a goal of 52,000 users in a six-month time frame. | |