IBM Case Studies KYOCERA Document Solutions Inc. – Creates a unified global CRM platform with a security-rich IBM Cloud Managed Services solution

Edit This Case Study Record

	KYOCERA Document Solutions Inc. – Creates a unified global CRM platform with a security-rich IBM Cloud Managed Services solution IBM

KYOCERA Document Solutions Inc. – Creates a unified global CRM platform with a security-rich IBM Cloud Managed Services solution

IBM

Technology Category	Application Infrastructure & Middleware - API Integration & Management Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Electronics
Applicable Functions	Sales & Marketing
Use Cases	Cybersecurity Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	KYOCERA Document Solutions Inc., a global company with 32 sales offices worldwide, was looking to promote further expansion and strengthen its business in the United States, Europe, and Asia. To achieve this, the company needed to expand the use of its FOCUS CRM system. However, the company faced the challenge of requiring a global hosting platform that offered the flexibility and security necessary to support governance worldwide. The company's data center in Japan needed to be integrated with IBM cloud data centers in the United States and Germany to offer CRM capabilities globally. Read More
About Customer	KYOCERA Document Solutions Inc. is a global company that operates in the United States, Europe, and Asia. The company has 32 sales offices worldwide and is looking to promote further expansion and strengthen its business. To achieve this, KYOCERA needed to expand the use of its FOCUS CRM system. The company required a global hosting platform that offered the flexibility and security necessary to support governance worldwide. Read More
Solution	To address its challenges, KYOCERA decided to run its CRM platform on a security-rich IBM Cloud Managed Services infrastructure. This solution was supported by an IBM Global Technology Services – Strategic Outsourcing team. The solution integrated the company’s data center in Japan with IBM cloud data centers in the United States and Germany, offering CRM capabilities globally. This allowed KYOCERA to integrate complex contracts from locations worldwide, improving its competitiveness globally and supporting IT governance with unified IT operations across the organization. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Electronics

Applicable Functions

Sales & Marketing

Use Cases

Cybersecurity

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

KYOCERA Document Solutions Inc., a global company with 32 sales offices worldwide, was looking to promote further expansion and strengthen its business in the United States, Europe, and Asia. To achieve this, the company needed to expand the use of its FOCUS CRM system. However, the company faced the challenge of requiring a global hosting platform that offered the flexibility and security necessary to support governance worldwide. The company's data center in Japan needed to be integrated with IBM cloud data centers in the United States and Germany to offer CRM capabilities globally.

About Customer

KYOCERA Document Solutions Inc. is a global company that operates in the United States, Europe, and Asia. The company has 32 sales offices worldwide and is looking to promote further expansion and strengthen its business. To achieve this, KYOCERA needed to expand the use of its FOCUS CRM system. The company required a global hosting platform that offered the flexibility and security necessary to support governance worldwide.

Solution

To address its challenges, KYOCERA decided to run its CRM platform on a security-rich IBM Cloud Managed Services infrastructure. This solution was supported by an IBM Global Technology Services – Strategic Outsourcing team. The solution integrated the company’s data center in Japan with IBM cloud data centers in the United States and Germany, offering CRM capabilities globally. This allowed KYOCERA to integrate complex contracts from locations worldwide, improving its competitiveness globally and supporting IT governance with unified IT operations across the organization.

Impact #1	The solution integrated the company’s data center in Japan with IBM cloud data centers in the United States and Germany, offering CRM capabilities globally.
Impact #2	The solution allowed KYOCERA to integrate complex contracts from locations worldwide, improving its competitiveness globally.
Impact #3	The solution supported IT governance with unified IT operations across the organization.

Impact #1

The solution integrated the company’s data center in Japan with IBM cloud data centers in the United States and Germany, offering CRM capabilities globally.

Impact #2

The solution allowed KYOCERA to integrate complex contracts from locations worldwide, improving its competitiveness globally.

Impact #3

The solution supported IT governance with unified IT operations across the organization.

Benefit #1	32 global sales offices integrated with the new infrastructure, boosting productivity and sales.

Benefit #1

32 global sales offices integrated with the new infrastructure, boosting productivity and sales.

Download PDF Version

Overview

KYOCERA Document Solutions Inc. – Creates a unified global CRM platform with a security-rich IBM Cloud Managed Services solution

Operational Impact

Quantitative Benefit