Kley Hertz enhances processes, guarantees information security and boosts productivity with SoftExpert

Although it has a document management process spread across all areas, management of this process was done manually. All documents implemented at Kley Hertz were updated in a master list controlled using an Excel spreadsheet, which was also used to control the expiration of documents. Control of documents under revision was cumbersome and there was no way to control how long a document remained with each responsible party (creator, consensus and approval). This caused delays in approvals and greater involvement of Quality Assurance at each step of the process and in asking the areas to return documents. Considering the large amount of documents that the company has, expiration control was not applied to all documents. According to Márcia Valiati, Technical Manager at Kley Hertz, it was impossible to know which documents were most accessed and revised and they only became aware of new versions after e-mails were sent. In addition, watermarks were manually added and documents were converted into PDF format in order to make them available electronically for consultation. The texts had no keyword search, which demanded time for research.

Kley Hertz is one of the 10 largest Brazilian-owned OTC pharmaceutical companies. It has a portfolio of over 60 medication brands, including Over-the-Counter medicines, herbal remedies, supplements, cosmetics, dermocosmetics and prescription medications, producing and distributing over 20,000,000 units annually. Its factory has Good Manufacturing Practice – GMP certification, guaranteeing that the company meets all pharmaceutical industry standards required by law for the manufacture of medications.