Case Studies Kiawah Island Golf Resort Achieves Its Record Bookings by Innovating Their Online Reservations

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	Kiawah Island Golf Resort Achieves Its Record Bookings by Innovating Their Online Reservations

Kiawah Island Golf Resort Achieves Its Record Bookings by Innovating Their Online Reservations

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	For more than 30 years, the demand for their exquisite villas and amenities continued to grow, outpacing the capabilities of the resort’s existing online bookings capabilities. Unable to reserve one of their more than 500 villas and 2700 guest rooms via the website, guests were required to call resort staff for property details and to make a booking. Dissatisfied with this situation, the leadership at Kiawah Island Golf Resort began looking for online reservation tools to address this challenge. Read More
About Customer	Where unspoiled nature sets the stage for gracious luxury living, Kiawah Island Golf Resort provides the finest comforts of home whether guests are looking for golf getaways or family vacations. Lavish accommodations, amenities and a variety of entertainment options amid a beautiful natural environment make Kiawah an unforgettable destination. Read More
Solution	The leadership team selected Agilysys rGuest® Book to replace the incumbent solution. rGuest® Book allows Kiawah to deliver greater convenience for prospective and returning guests with an appealing presentation of all the villa choices and amenities available. The team also looked at other solutions as part of their selection process, even considering a custom solution that would provide everything they need. There simply weren’t other solutions with the comprehensive feature and PMS integration capabilities available like rGuest® Book. Real-time villa and room availability makes it easier for the leadership team to understand their current availability and to boost the overall value of their properties by promoting every single room. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

For more than 30 years, the demand for their exquisite villas and amenities continued to grow, outpacing the capabilities of the resort’s existing online bookings capabilities. Unable to reserve one of their more than 500 villas and 2700 guest rooms via the website, guests were required to call resort staff for property details and to make a booking. Dissatisfied with this situation, the leadership at Kiawah Island Golf Resort began looking for online reservation tools to address this challenge.

About Customer

Where unspoiled nature sets the stage for gracious luxury living, Kiawah Island Golf Resort provides the finest comforts of home whether guests are looking for golf getaways or family vacations. Lavish accommodations, amenities and a variety of entertainment options amid a beautiful natural environment make Kiawah an unforgettable destination.

Solution

The leadership team selected Agilysys rGuest® Book to replace the incumbent solution. rGuest® Book allows Kiawah to deliver greater convenience for prospective and returning guests with an appealing presentation of all the villa choices and amenities available. The team also looked at other solutions as part of their selection process, even considering a custom solution that would provide everything they need. There simply weren’t other solutions with the comprehensive feature and PMS integration capabilities available like rGuest® Book. Real-time villa and room availability makes it easier for the leadership team to understand their current availability and to boost the overall value of their properties by promoting every single room.

Impact #1	The rGuest® Book solution was deployed throughout the resort’s properties. Within the first 90 days of deployment, Kiawah Island Golf Resort grew bookings nearly 4X more than the resort’s anticipated bookings.
Impact #2	Guests enjoy the convenience of a digital booking solution that answers questions about a specific property’s activities, amenities, dining, entertainment and other options, all through an interactive interface.

Impact #1

The rGuest® Book solution was deployed throughout the resort’s properties. Within the first 90 days of deployment, Kiawah Island Golf Resort grew bookings nearly 4X more than the resort’s anticipated bookings.

Impact #2

Guests enjoy the convenience of a digital booking solution that answers questions about a specific property’s activities, amenities, dining, entertainment and other options, all through an interactive interface.

Benefit #1	More than 3X Bookings Increase Inside 30 days
Benefit #2	Bookings Revenue for the Next 90 Days

Benefit #1

More than 3X Bookings Increase Inside 30 days

Benefit #2

Bookings Revenue for the Next 90 Days

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Overview

Kiawah Island Golf Resort Achieves Its Record Bookings by Innovating Their Online Reservations

Operational Impact

Quantitative Benefit