Keurig Dr Pepper Reveals the Role Automation Played for Them, Saving $2.5 Million in One Year

The financial services team at Keurig Dr Pepper relied on 3rd party vendors, outsourcing their Cash Application and other A/R functions to control costs. This led to limitations such as restricted access and control. Moreover, outsourced contracts prevented shifting to other platforms or discontinuation of services before the contract period. A lack of metrics and statistics made tracking outsourced resource productivity challenging, causing inconsistencies across processes and creating complications for the A/R team. They thus decided to reevaluate whether they wanted to continue their contract or more operations in-company to have more power and visibility over their processes. Keurig Dr Pepper took a leap by deciding to move their cash application process in-house, but new challenges appeared. The biggest issue the teams faced was that they were strapped for time to cover all critical accounts. In the case of check images and remittances flowing in through disparate sources for e-payments, the team had to link every payment and remittance and code deductions manually. The A/R processes were utterly manual, and there were no worklists incorporated to help analysts prioritize work, leading to time-consuming, inefficient, and wasteful processes.

Keurig Dr. Pepper is the first to bring hot and cold beverages together at scale. Formed in 2018 with Keurig Green Mountain and Dr. Pepper Snapple Group merger, Keurig Dr. Pepper has annual revenue of over $11.6 billion and nearly 27,000 employees. Keurig Dr Pepper (KDP) operates 22 manufacturing and bottling facilities and more than 100 warehouses and distribution centers across North America. The company is the 8th largest food and beverage company in the US, known for its wide range of beverage products and extensive distribution network.