Resco Case Studies Kemp & Lauritzen gains full overview of assets with Resco Field Service 2.0

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	Kemp & Lauritzen gains full overview of assets with Resco Field Service 2.0 Resco

Kemp & Lauritzen gains full overview of assets with Resco Field Service 2.0

Resco

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Construction & Infrastructure
Applicable Functions	Field Services
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	System Integration
Challenge	Kemp & Lauritzen’s old system was outdated and no longer supported. They wanted to replace it with an up-to-date system that they can tailor to their needs. Before utilizing the white-labeled Resco app provided by Microsoft as part of Dynamics 365 Field Service, the company didn’t have a good overview of their resources. This resulted in wasted and inefficiently handled opportunities. For example, technicians who were miles away were called to an urgent task instead of those technicians who were just minutes away from the scene. All because the back office didn’t have a proper overview of the technicians’ location and therefore, couldn’t determine who would be the best fit for a particular job. They wanted to manage their resources more efficiently. Read More
About Customer	Kemp & Lauritzen is Denmark’s largest technical installation company. It offers a wide range of technical services related to electricity, plumbing, cooling, ventilation, fire safety, security systems, and more. Headquartered in Albertslund near Copenhagen, the company has offices all over Denmark with more than 2500 employees. Read More
Solution	The company has been initially using the Resco-based Microsoft Dynamics 365 Field Service app. One of the chief reasons Kemp & Lauritzen chose this over other similar solutions is that it can handle complex setup, which was crucial for the company. Moreover, they didn’t find any other solution that could work as seamlessly offline as the Resco-based app. Recently, Kemp & Lauritzen switched to Resco’s Field Service 2.0 – to get the full Resco mobile experience without any limitations. They wanted to leverage Resco Inspections, which is now a core part of their mobile solution. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Construction & Infrastructure

Applicable Functions

Field Services

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

System Integration

Challenge

Kemp & Lauritzen’s old system was outdated and no longer supported. They wanted to replace it with an up-to-date system that they can tailor to their needs. Before utilizing the white-labeled Resco app provided by Microsoft as part of Dynamics 365 Field Service, the company didn’t have a good overview of their resources. This resulted in wasted and inefficiently handled opportunities. For example, technicians who were miles away were called to an urgent task instead of those technicians who were just minutes away from the scene. All because the back office didn’t have a proper overview of the technicians’ location and therefore, couldn’t determine who would be the best fit for a particular job. They wanted to manage their resources more efficiently.

About Customer

Kemp & Lauritzen is Denmark’s largest technical installation company. It offers a wide range of technical services related to electricity, plumbing, cooling, ventilation, fire safety, security systems, and more. Headquartered in Albertslund near Copenhagen, the company has offices all over Denmark with more than 2500 employees.

Solution

The company has been initially using the Resco-based Microsoft Dynamics 365 Field Service app. One of the chief reasons Kemp & Lauritzen chose this over other similar solutions is that it can handle complex setup, which was crucial for the company. Moreover, they didn’t find any other solution that could work as seamlessly offline as the Resco-based app. Recently, Kemp & Lauritzen switched to Resco’s Field Service 2.0 – to get the full Resco mobile experience without any limitations. They wanted to leverage Resco Inspections, which is now a core part of their mobile solution.

Impact #1	Saving hours thanks to full offline capability
Impact #2	Improved reporting and data quality
Impact #3	Everything in one place

Impact #1

Saving hours thanks to full offline capability

Impact #2

Improved reporting and data quality

Impact #3

Everything in one place

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Overview

Kemp & Lauritzen gains full overview of assets with Resco Field Service 2.0

Operational Impact