Motive Case Studies KeepTruckin improved efficiency and reliability for REY Logistics

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	KeepTruckin improved efficiency and reliability for REY Logistics Motive

KeepTruckin improved efficiency and reliability for REY Logistics

Motive

Technology Category	Functional Applications - Fleet Management Systems (FMS)
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management
Services	System Integration
Challenge	REY Logistics, a truckload transportation logistics company, initially used KeepTruckin for fleet management but decided to switch to another provider in an attempt to cut costs. However, the new provider's system was plagued with technical difficulties, including issues with merging with their PCS system and frequent system shutdowns, especially in areas with poor connectivity. The system also had problems with automatic triggers for drive times, often misclassifying drivers' statuses. This led to a significant amount of time wasted on addressing these issues and dealing with driver complaints, which negatively impacted the company's operations and bottom line. Read More
About Customer	REY Logistics is a Pennsylvania-based truckload transportation logistics company that hauls loads to the East Coast and Northeast. The company serves the truckload transportation needs of top shippers in America, moving goods and supplies to supermarket shelves, manufacturing production lines, and home-improvement stores. Their services play a crucial role in improving the daily lives of people. Like many logistics companies, they rely on fleet management technology to track their trucks and trailers while ensuring their drivers remain compliant and safe on the roads. Read More
Solution	After experiencing several technical difficulties and a high volume of complaints from their drivers and safety managers with their new provider, REY Logistics decided to switch back to KeepTruckin for their fleet management needs. The transition back to KeepTruckin resulted in less time spent on the phones and fielding complaints. The company's coordination manager, Ryan Bennett, who has a background as a driver, prioritized smoothing out general driver unhappiness and making changes that would make their lives easier. The switch back to KeepTruckin resulted in a quieter back-office, with fewer complaints and issues to address. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Services

System Integration

Challenge

REY Logistics, a truckload transportation logistics company, initially used KeepTruckin for fleet management but decided to switch to another provider in an attempt to cut costs. However, the new provider's system was plagued with technical difficulties, including issues with merging with their PCS system and frequent system shutdowns, especially in areas with poor connectivity. The system also had problems with automatic triggers for drive times, often misclassifying drivers' statuses. This led to a significant amount of time wasted on addressing these issues and dealing with driver complaints, which negatively impacted the company's operations and bottom line.

About Customer

REY Logistics is a Pennsylvania-based truckload transportation logistics company that hauls loads to the East Coast and Northeast. The company serves the truckload transportation needs of top shippers in America, moving goods and supplies to supermarket shelves, manufacturing production lines, and home-improvement stores. Their services play a crucial role in improving the daily lives of people. Like many logistics companies, they rely on fleet management technology to track their trucks and trailers while ensuring their drivers remain compliant and safe on the roads.

Solution

After experiencing several technical difficulties and a high volume of complaints from their drivers and safety managers with their new provider, REY Logistics decided to switch back to KeepTruckin for their fleet management needs. The transition back to KeepTruckin resulted in less time spent on the phones and fielding complaints. The company's coordination manager, Ryan Bennett, who has a background as a driver, prioritized smoothing out general driver unhappiness and making changes that would make their lives easier. The switch back to KeepTruckin resulted in a quieter back-office, with fewer complaints and issues to address.

Impact #1	The switch back to KeepTruckin resulted in fewer technical issues, leading to less time wasted on addressing these problems.
Impact #2	The company experienced fewer driver complaints, leading to a quieter back-office and improved driver satisfaction.
Impact #3	The reliable fleet management solution provided by KeepTruckin allowed REY Logistics to better track their trucks and trailers and ensure timely deliveries.

Impact #1

The switch back to KeepTruckin resulted in fewer technical issues, leading to less time wasted on addressing these problems.

Impact #2

The company experienced fewer driver complaints, leading to a quieter back-office and improved driver satisfaction.

Impact #3

The reliable fleet management solution provided by KeepTruckin allowed REY Logistics to better track their trucks and trailers and ensure timely deliveries.

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Overview

KeepTruckin improved efficiency and reliability for REY Logistics

Operational Impact