Blue Yonder Case Studies Keeping Pets Healthy & Happy at PetSmart

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	Keeping Pets Healthy & Happy at PetSmart Blue Yonder

Keeping Pets Healthy & Happy at PetSmart

Blue Yonder

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Inventory Management Systems
Applicable Industries	Retail
Applicable Functions	Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration
Challenge	PetSmart, Inc., the largest specialty pet retailer in the United States, Puerto Rico, and Canada, faced a significant challenge in keeping the best assortments of products stocked and effectively displayed on store shelves to meet evolving customer needs. This challenge was particularly acute given the company's extensive network of more than 1,600 stores and a thriving online business. PetSmart's customer needs continue to evolve, making family-friendly localized assortments and space planning difficult to maintain across its stores. Furthermore, the company previously lacked visibility to customer demand across its stores and online operations, making strategic planning difficult. A continued focus on efficiency was also critical for offering competitively priced products and services. Read More
About Customer	PetSmart, Inc. is the largest specialty pet retailer and the leading provider of competitively priced pet food, products, and services designed to keep pets, and their owners, happy and healthy. The company operates more than 1,600 stores and employs 55,000 associates in the United States, Puerto Rico, and Canada. In addition to its physical stores, PetSmart also has a thriving online business. The company offers a wide variety of proprietary and branded products and has partnered with Banfield Pet Hospital to provide in-store veterinary services. It also operates more than 200 PetsHotel® dog and cat boarding facilities. Read More
Solution	To address these challenges, PetSmart turned to Blue Yonder’s space planning, floor planning, and assortment management solutions. These solutions provide PetSmart with real-time visibility for all parties involved in providing top-quality pet care, including the ability to adapt quickly to changes in customer demand. Through Blue Yonder’s space planning solution, PetSmart has the flexibility to match store merchandising to shoppers’ needs, creating pet-friendly retail stores with intuitive, easy-to-shop layouts. Additionally, since many pet parents’ shopping journeys cross multiple channels, PetSmart relies on Blue Yonder’s enterprise planning solution to gain market intelligence, giving them more visibility and control over inventory. The automated planning and planogram generation make operations more efficient and effective. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Inventory Management Systems

Applicable Industries

Retail

Applicable Functions

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Challenge

PetSmart, Inc., the largest specialty pet retailer in the United States, Puerto Rico, and Canada, faced a significant challenge in keeping the best assortments of products stocked and effectively displayed on store shelves to meet evolving customer needs. This challenge was particularly acute given the company's extensive network of more than 1,600 stores and a thriving online business. PetSmart's customer needs continue to evolve, making family-friendly localized assortments and space planning difficult to maintain across its stores. Furthermore, the company previously lacked visibility to customer demand across its stores and online operations, making strategic planning difficult. A continued focus on efficiency was also critical for offering competitively priced products and services.

About Customer

PetSmart, Inc. is the largest specialty pet retailer and the leading provider of competitively priced pet food, products, and services designed to keep pets, and their owners, happy and healthy. The company operates more than 1,600 stores and employs 55,000 associates in the United States, Puerto Rico, and Canada. In addition to its physical stores, PetSmart also has a thriving online business. The company offers a wide variety of proprietary and branded products and has partnered with Banfield Pet Hospital to provide in-store veterinary services. It also operates more than 200 PetsHotel® dog and cat boarding facilities.

Solution

To address these challenges, PetSmart turned to Blue Yonder’s space planning, floor planning, and assortment management solutions. These solutions provide PetSmart with real-time visibility for all parties involved in providing top-quality pet care, including the ability to adapt quickly to changes in customer demand. Through Blue Yonder’s space planning solution, PetSmart has the flexibility to match store merchandising to shoppers’ needs, creating pet-friendly retail stores with intuitive, easy-to-shop layouts. Additionally, since many pet parents’ shopping journeys cross multiple channels, PetSmart relies on Blue Yonder’s enterprise planning solution to gain market intelligence, giving them more visibility and control over inventory. The automated planning and planogram generation make operations more efficient and effective.

Impact #1	Real-time visibility to customer demand enables family-friendly localized assortments and the ability to quickly adapt as demand changes.
Impact #2	Space, floor and assortment planning capabilities enable PetSmart to create effective localized merchandise plans and shelf displays.
Impact #3	Automated planning and planogram generation make operations more efficient and effective.

Impact #1

Real-time visibility to customer demand enables family-friendly localized assortments and the ability to quickly adapt as demand changes.

Impact #2

Space, floor and assortment planning capabilities enable PetSmart to create effective localized merchandise plans and shelf displays.

Impact #3

Automated planning and planogram generation make operations more efficient and effective.

Benefit #1	Improved customer satisfaction through better product availability and store layouts.
Benefit #2	Increased efficiency in operations through automated planning and planogram generation.
Benefit #3	Enhanced visibility and control over inventory across multiple channels.

Benefit #1

Improved customer satisfaction through better product availability and store layouts.

Benefit #2

Increased efficiency in operations through automated planning and planogram generation.

Benefit #3

Enhanced visibility and control over inventory across multiple channels.

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Overview

Keeping Pets Healthy & Happy at PetSmart

Operational Impact

Quantitative Benefit