Expert.ai
Case Studies
Keeping Customers Happy and Self-Service with Semantic Search at ING Direct
Overview
Keeping Customers Happy and Self-Service with Semantic Search at ING DirectExpert.ai |
Analytics & Modeling - Natural Language Processing (NLP) | |
Finance & Insurance | |
Chatbots | |
Data Science Services | |
Operational Impact
The implementation of the semantic search engine has significantly improved the customer experience by providing immediate and accurate responses to customer inquiries. | |
The solution has also reduced the number of inbound calls to the call center, thereby reducing operational costs. | |
Quantitative Benefit
Reduced costs of inbound customer call center by 6% | |
Reduced call center inquiries by 46% | |