Motive Case Studies Keep Truck in - ARL Transport LLC Case Study

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	Keep Truck in - ARL Transport LLC Case Study Motive

Keep Truck in - ARL Transport LLC Case Study

Motive

Technology Category	Functional Applications - Fleet Management Systems (FMS)
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management
Services	System Integration Training
Challenge	ARL Transport was in search of an Electronic Logging Device (ELD) solution that their 450 owner-operators would find easy to use. They had previously worked with another ELD provider, but were dissatisfied with the lack of customer support. The company's high standards for customer service were not met by the previous provider, leading to the need for a new solution. The company's IT Director, Tom Lioi, and Logs and IFTA Professional, Ben Bonasso, began the process by asking their owner-operators what they wanted out of a solution. The overwhelming response was ease-of-use, with many stating they were already using the free KeepTruckin elog application for this reason. Read More
About Customer	ARL Transport LLC is a transportation company based in Moon Township, Pennsylvania. The company operates in the intermodal sector and has a fleet size of 450. ARL Transport prides itself on superior customer service, which is a key aspect of their business operations. The company's IT Director, Tom Lioi, and Logs and IFTA Professional, Ben Bonasso, play crucial roles in ensuring the company's technological needs are met, including the implementation of an Electronic Logging Device (ELD) solution for their fleet. Read More
Solution	ARL Transport chose KeepTruckin as their ELD solution due to its ease-of-use and simplicity. The company was impressed with KeepTruckin's customer-centric engineering roadmap and willingness to implement changes based on customer feedback. KeepTruckin's superior customer support was also a key factor in ARL Transport's decision, with Tom Lioi describing it as a 'breath of fresh air'. KeepTruckin also proved to be a great implementation partner, ensuring that everything was working correctly and providing follow-up support. The implementation of KeepTruckin has simplified the training of drivers on log compliance and tech aspects. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Services

System Integration

Training

Challenge

ARL Transport was in search of an Electronic Logging Device (ELD) solution that their 450 owner-operators would find easy to use. They had previously worked with another ELD provider, but were dissatisfied with the lack of customer support. The company's high standards for customer service were not met by the previous provider, leading to the need for a new solution. The company's IT Director, Tom Lioi, and Logs and IFTA Professional, Ben Bonasso, began the process by asking their owner-operators what they wanted out of a solution. The overwhelming response was ease-of-use, with many stating they were already using the free KeepTruckin elog application for this reason.

About Customer

ARL Transport LLC is a transportation company based in Moon Township, Pennsylvania. The company operates in the intermodal sector and has a fleet size of 450. ARL Transport prides itself on superior customer service, which is a key aspect of their business operations. The company's IT Director, Tom Lioi, and Logs and IFTA Professional, Ben Bonasso, play crucial roles in ensuring the company's technological needs are met, including the implementation of an Electronic Logging Device (ELD) solution for their fleet.

Solution

ARL Transport chose KeepTruckin as their ELD solution due to its ease-of-use and simplicity. The company was impressed with KeepTruckin's customer-centric engineering roadmap and willingness to implement changes based on customer feedback. KeepTruckin's superior customer support was also a key factor in ARL Transport's decision, with Tom Lioi describing it as a 'breath of fresh air'. KeepTruckin also proved to be a great implementation partner, ensuring that everything was working correctly and providing follow-up support. The implementation of KeepTruckin has simplified the training of drivers on log compliance and tech aspects.

Impact #1	Ease-of-use and simplicity of KeepTruckin simplified the training of drivers on log compliance and tech aspects.
Impact #2	KeepTruckin's superior customer support met ARL Transport's high standards.
Impact #3	KeepTruckin proved to be a great implementation partner, ensuring everything was working correctly and providing follow-up support.

Impact #1

Ease-of-use and simplicity of KeepTruckin simplified the training of drivers on log compliance and tech aspects.

Impact #2

KeepTruckin's superior customer support met ARL Transport's high standards.

Impact #3

KeepTruckin proved to be a great implementation partner, ensuring everything was working correctly and providing follow-up support.

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Overview

Keep Truck in - ARL Transport LLC Case Study

Operational Impact