Kaseya Allows Green Duck to Streamline and Maximise Resources

From the onset, Green Duck was impressed by Kaseya's deep commitment to its customers, its vision for its products and its commitment to managed services customers. Upon further evaluation, Green Duck determined that Kaseya's scalability, performance, remote access and automated functionality could give the company a reliable and robust IT management platform in which to efficiently monitor and maintain its customers’ systems, effectively and through a single interface further enabling the company’s Managed Services business model. As part of its services, Green Duck offers an IT Service desk, which provides remote IT Support and troubleshooting for its customers. The team therefore uses the Kaseya Remote Control to allow it to remotely access clients’ desktops or servers, with minimal disruption, allowing technicians to quickly and efficiently resolve problems. Green Duck also uses the Kaseya platform to automatically ensure the security of its customers IT estates by, for example, running simulated viruses to check anti-virus solutions are working and to identify what software updates are required and to push them out as needed.