RingCentral
Case Studies
Kapost Enhances Communication and Business Growth with RingCentral
Overview
Kapost Enhances Communication and Business Growth with RingCentralRingCentral |
Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Telecommunications | |
Sales & Marketing | |
Personnel Tracking & Monitoring | |
System Integration Training | |
Operational Impact
The implementation of RingCentral's phone system has brought about significant operational improvements for Kapost. The staff members now have a reliable communication system that supports their daily operations and business growth. The ability to manage the system without a dedicated IT person has also increased the company's operational efficiency. The call forwarding and on-demand call recording features have enhanced the company's training processes and case studies. Moreover, the conferencing service has increased the staff's confidence in making both individual and conference calls, as they no longer have concerns about the privacy and consistency of dial-in lines. | |
Quantitative Benefit
Significant reduction in dropped calls | |
Increased efficiency in managing communication settings and call logs | |
Ease of scalability with simple process for adding lines and ordering new phones | |