ProcessMaker
Case Studies
Kaiser Permanente Gains Full Control and Visibility into Business Processes with ProcessMaker
Overview
Kaiser Permanente Gains Full Control and Visibility into Business Processes with ProcessMakerProcessMaker |
Application Infrastructure & Middleware - API Integration & Management | |
Healthcare & Hospitals | |
Business Operation | |
Process Control & Optimization | |
Software Design & Engineering Services | |
Operational Impact
Using ProcessMaker, Kaiser Permanente acquired a new level of visibility into their processes. Employees could easily track the progress of a pending request and identify the exact reason behind any bottlenecks or delays. | |
New automation tools created a precise audit log, noting and recording all changes along the way. | |
Submissions containing errors were instantly flagged by the new system. Without the need for requests to take pit stops for a manual review of each independent cell and step, submissions moved more smoothly throughout workflows. | |
Quantitative Benefit
Kaiser Permanente was able to reduce the amount of time spent on each request, enabling their teams to quickly disburse much needed capital and equipment to healthcare facilities nationwide. | |
Automated workflows now run more than 5,000 cases annually. | |