Solera Case Studies Kahu Helps Dealership Hit CSI Goals

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	Kahu Helps Dealership Hit CSI Goals Solera

Kahu Helps Dealership Hit CSI Goals

Solera

Technology Category	Sensors - GPS
Applicable Industries	Automotive
Applicable Functions	Sales & Marketing
Use Cases	Vehicle Telematics
Services	System Integration
Challenge	East Valley Nissan, a dealership in Mesa, Arizona, was looking for ways to expedite the sales process. The dealership had previously used solutions that would flash the third brake light to help locate specific vehicles for test drives. However, this process was time-consuming and often led to customer dissatisfaction. The dealership found that a delay of 15 to 20 minutes in locating a car for a test drive could significantly dampen a customer's excitement and interest in the model. The dealership needed a solution that could help them locate specific vehicles quickly and efficiently, thereby improving the customer experience and meeting their key performance indicators (KPIs). Read More
About Customer	East Valley Nissan is a dealership located in Mesa, Arizona. The dealership prides itself on providing a high-quality customer experience and attributes its success to this customer-first policy. East Valley Nissan sells anywhere from 225 to 300 cars per month, both new and used, to the surrounding Phoenix, Tempe, Scottsdale, and Chandler communities. The dealership has approximately 600 cars in its inventory and also operates a rental fleet. One of the dealership's key performance indicators (KPIs) is customer service index (CSI) scores. Read More
Solution	East Valley Nissan implemented Kahu, a dealer's connected car solution. Kahu uses GPS location technology and cutting-edge smart technology to expedite the car buying process for customers. The solution not only helps locate specific vehicles across multiple lots with a 4-foot accuracy, but it also provides advanced features like battery management. This informs dealers in advance whether a car has a good battery or not, further speeding up the sales process. Kahu is preloaded onto every car in East Valley Nissan's inventory, providing a comprehensive view of the business. The solution has also proven valuable for the dealership's rental fleet operations, enabling the dealership to locate and retrieve missing rentals. Read More Log in to view content
Contents

Technology Category

Sensors - GPS

Applicable Industries

Automotive

Applicable Functions

Sales & Marketing

Use Cases

Vehicle Telematics

Services

System Integration

Challenge

East Valley Nissan, a dealership in Mesa, Arizona, was looking for ways to expedite the sales process. The dealership had previously used solutions that would flash the third brake light to help locate specific vehicles for test drives. However, this process was time-consuming and often led to customer dissatisfaction. The dealership found that a delay of 15 to 20 minutes in locating a car for a test drive could significantly dampen a customer's excitement and interest in the model. The dealership needed a solution that could help them locate specific vehicles quickly and efficiently, thereby improving the customer experience and meeting their key performance indicators (KPIs).

About Customer

East Valley Nissan is a dealership located in Mesa, Arizona. The dealership prides itself on providing a high-quality customer experience and attributes its success to this customer-first policy. East Valley Nissan sells anywhere from 225 to 300 cars per month, both new and used, to the surrounding Phoenix, Tempe, Scottsdale, and Chandler communities. The dealership has approximately 600 cars in its inventory and also operates a rental fleet. One of the dealership's key performance indicators (KPIs) is customer service index (CSI) scores.

Solution

East Valley Nissan implemented Kahu, a dealer's connected car solution. Kahu uses GPS location technology and cutting-edge smart technology to expedite the car buying process for customers. The solution not only helps locate specific vehicles across multiple lots with a 4-foot accuracy, but it also provides advanced features like battery management. This informs dealers in advance whether a car has a good battery or not, further speeding up the sales process. Kahu is preloaded onto every car in East Valley Nissan's inventory, providing a comprehensive view of the business. The solution has also proven valuable for the dealership's rental fleet operations, enabling the dealership to locate and retrieve missing rentals.

Impact #1	Kahu has become essential for East Valley Nissan to locate and retrieve vehicles for test drives in minutes rather than ages.
Impact #2	Kahu's battery management features inform dealers in advance whether a car has a good battery or not, further speeding up the sales process.
Impact #3	Kahu has provided value to East Valley Nissan's rental fleet operations. In the unfortunate event that rentals have gone missing, the dealership has been able to locate the exact location of the vehicle and retrieve it incident-free.

Impact #1

Kahu has become essential for East Valley Nissan to locate and retrieve vehicles for test drives in minutes rather than ages.

Impact #2

Kahu's battery management features inform dealers in advance whether a car has a good battery or not, further speeding up the sales process.

Impact #3

Kahu has provided value to East Valley Nissan's rental fleet operations. In the unfortunate event that rentals have gone missing, the dealership has been able to locate the exact location of the vehicle and retrieve it incident-free.

Benefit #1	Expedited sales by 30 minutes
Benefit #2	Recovered stolen vehicles in just 26 minutes
Benefit #3	Hasn’t missed its KPI goal in eight months and counting after implementing Kahu

Benefit #1

Expedited sales by 30 minutes

Benefit #2

Recovered stolen vehicles in just 26 minutes

Benefit #3

Hasn’t missed its KPI goal in eight months and counting after implementing Kahu

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Overview

Kahu Helps Dealership Hit CSI Goals

Operational Impact

Quantitative Benefit