Verloop.io
Case Studies
Kaarva Uses a WhatsApp Chatbot to Generate, Qualify and Support over 100,000 Customers
Overview
Kaarva Uses a WhatsApp Chatbot to Generate, Qualify and Support over 100,000 CustomersVerloop.io |
Application Infrastructure & Middleware - API Integration & Management | |
Finance & Insurance | |
Business Operation Sales & Marketing | |
System Integration | |
Operational Impact
Kaarva was able to run its operations almost entirely using WhatsApp's Business APIs. | |
The company was able to have a single touchpoint for their customers to talk to, an automated flow, and advanced customer behavior analytics. | |
Kaarva was able to send necessary financial documents through WhatsApp even in 2G and 3G networks. | |
Quantitative Benefit
Kaarva was able to support over 100,000 customers using WhatsApp's Business APIs and Verloop.io. | |