Plivo Case Studies Jungleworks Enhances On-Demand Delivery Efficiency and Customer Experience with Plivo SMS

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	Jungleworks Enhances On-Demand Delivery Efficiency and Customer Experience with Plivo SMS Plivo

Jungleworks Enhances On-Demand Delivery Efficiency and Customer Experience with Plivo SMS

Plivo

Technology Category	Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Telecommunications Transportation
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Last Mile Delivery Real-Time Location System (RTLS)
Services	System Integration
Challenge	Jungleworks, a company that provides a suite of products for on-demand businesses, was facing a significant challenge with its route planning software, Tookan. The company had initially partnered with an SMS communication platform to facilitate easy connection between consumers and drivers. However, this platform was plagued with an unacceptable level of message delivery failures, which was detrimental to the user experience and the overall efficiency of the service. Jungleworks needed a reliable communication solution that could ensure seamless, real-time communications across the entire customer journey, including order notifications, driver notifications, delivery updates, and invoice confirmations. Read More
About Customer	JungleWorks is a Seattle-based company that powers the need of on-demand set-up through its suite of products. These products include Tookan, Yelo, Fugu, Flightmap, Kato, and Bulbul, all designed to streamline operations for entrepreneurs and enterprises aiming to provide an omnichannel experience to their customers. One of their key offerings, Tookan, is a delivery management software toolkit that helps businesses manage dispatch operations, logistics, customer communications, order tracking, billing, and appointment booking on a centralized platform. Jungleworks' mission is to engineer and maximize mobile ROI. Read More
Solution	Jungleworks turned to Plivo for a solution. Plivo’s programmable SMS API was integrated into Jungleworks' Tookan software, enabling real-time communications across the entire customer journey. This included order notifications, driver notifications, delivery updates, and invoice confirmations. Plivo’s high reliability and coverage over both IP and carrier networks in the markets that were most applicable to Jungleworks made it an ideal choice. The integration required minimal development effort from Jungleworks' team. Plivo’s network quality was top-notch, with deliverability increasing by as much as 9% compared to the previous provider. Additionally, Plivo was able to navigate the complex telecoms infrastructure on Jungleworks' behalf, making it easier for Jungleworks to expand into new markets. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - 5G

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Telecommunications

Transportation

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Last Mile Delivery

Real-Time Location System (RTLS)

Services

System Integration

Challenge

Jungleworks, a company that provides a suite of products for on-demand businesses, was facing a significant challenge with its route planning software, Tookan. The company had initially partnered with an SMS communication platform to facilitate easy connection between consumers and drivers. However, this platform was plagued with an unacceptable level of message delivery failures, which was detrimental to the user experience and the overall efficiency of the service. Jungleworks needed a reliable communication solution that could ensure seamless, real-time communications across the entire customer journey, including order notifications, driver notifications, delivery updates, and invoice confirmations.

About Customer

JungleWorks is a Seattle-based company that powers the need of on-demand set-up through its suite of products. These products include Tookan, Yelo, Fugu, Flightmap, Kato, and Bulbul, all designed to streamline operations for entrepreneurs and enterprises aiming to provide an omnichannel experience to their customers. One of their key offerings, Tookan, is a delivery management software toolkit that helps businesses manage dispatch operations, logistics, customer communications, order tracking, billing, and appointment booking on a centralized platform. Jungleworks' mission is to engineer and maximize mobile ROI.

Solution

Jungleworks turned to Plivo for a solution. Plivo’s programmable SMS API was integrated into Jungleworks' Tookan software, enabling real-time communications across the entire customer journey. This included order notifications, driver notifications, delivery updates, and invoice confirmations. Plivo’s high reliability and coverage over both IP and carrier networks in the markets that were most applicable to Jungleworks made it an ideal choice. The integration required minimal development effort from Jungleworks' team. Plivo’s network quality was top-notch, with deliverability increasing by as much as 9% compared to the previous provider. Additionally, Plivo was able to navigate the complex telecoms infrastructure on Jungleworks' behalf, making it easier for Jungleworks to expand into new markets.

Impact #1	The integration of Plivo’s SMS API into Jungleworks' Tookan software has significantly improved the user experience and operational efficiency. Jungleworks can now keep customers up-to-date with real-time text messages throughout the entire customer journey, from initial scheduling to order fulfillment and invoicing. The number masking feature of Plivo ensures safe communication between drivers and customers without compromising their privacy. Jungleworks has been able to expand into new markets without any disruption to services, and any issues that have occurred have been resolved almost immediately thanks to Plivo’s consultative approach to customer support. The overall impact of deploying this new functionality into their application has been highly positive, with improved customer service and reliable network performance.

Impact #1

The integration of Plivo’s SMS API into Jungleworks' Tookan software has significantly improved the user experience and operational efficiency. Jungleworks can now keep customers up-to-date with real-time text messages throughout the entire customer journey, from initial scheduling to order fulfillment and invoicing. The number masking feature of Plivo ensures safe communication between drivers and customers without compromising their privacy. Jungleworks has been able to expand into new markets without any disruption to services, and any issues that have occurred have been resolved almost immediately thanks to Plivo’s consultative approach to customer support. The overall impact of deploying this new functionality into their application has been highly positive, with improved customer service and reliable network performance.

Benefit #1	9% increase in message deliverability compared to the previous provider.
Benefit #2	Significant cost savings due to Plivo's economical pricing on a per-message basis.
Benefit #3	High volume of SMS messages sent every month, with tens of thousands of messages being reliably delivered.

Benefit #1

9% increase in message deliverability compared to the previous provider.

Benefit #2

Significant cost savings due to Plivo's economical pricing on a per-message basis.

Benefit #3

High volume of SMS messages sent every month, with tens of thousands of messages being reliably delivered.

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Overview

Jungleworks Enhances On-Demand Delivery Efficiency and Customer Experience with Plivo SMS

Operational Impact

Quantitative Benefit